Business Contact Numbers - Help And Support | Ulster Bank

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Calls may be recorded. Call charges

 

Read our call charges and information

 

Residential

Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.

0845 – For BT residential customers, calls will cost no more than 4.5p per minute, plus 13.9p call set-up fee (current at July 2015). The price on non-BT phone lines may be different.

0870 – For BT residential customers, calls will cost no more than 8.5p per minute, plus 13.9p call set-up fee (current at July 2015). The price on non-BT phone lines may be different.

0844 (581/811/848 etc.) – For BT residential customers, calls will cost no more than 5.5p per minute, plus 13.9p call set-up fee (current at July 2015). The price on non-BT phone lines may be different. Please check the BT price list for charges for other 0844 numbers as charges vary depending on the three digits following 0844.

Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.

Business

Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.

0845 – For BT business customers, calls will cost no more than 4.5p per minute, min call charge 6p (current at July 2015). The price on non-BT phone lines may be different.

0870 – For BT business customers, calls will cost no more than 13.8p per minute, plus 18p call set-up fee (current at July 2015). The price on non-BT phone lines may be different.

0844 (581/811/848 etc) – For BT business customers, calls will cost no more than 5.5p per minute, min call charge 6p (current at July 2015). The price on non-BT phone lines may be different.

Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline.

Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

To maintain a quality service, we may monitor and record phone calls.

 

General From the UK From Abroad Opening hours
Account enquiries                                     0345 366 5592 0044 2890 538 459 Mon - Fri 8.30am-5.30pm
Bankline 0345 300 2942 0044 131 278 0057 Mon - Fri 8am-6pm

 

Emergency contacts From the UK From Abroad Opening hours
Lost and stolen Debit Cards                                 
0370 600 0459 0044 131 549 8186 24/7
Lost and stolen Commercial Cards 0370 600 0459 0044 126 850 0813 24/7
Fraud Helpline 0800 161 5151 0044 125 230 8047

Mon-Fri 8am-8pm

Saturday 8am-6pm

 

Commercial Cards From the UK From Abroad Opening hours
Business Card Helpdesk 0345 300 4473 0044 345 300 4473 Mon - Fri 9am-5pm 
OneCard Helpdesk 0345 300 7295 0044 345 3007295 Mon - Fri 9am-5pm 
Visa Purchasing Card Helpdesk 0345 300 4476 0044 345 300 4476 Mon - Fri 9am-5pm 
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General enquiries

Please call 0345 366 5592 (UK)

or if calling from abroad, 0044 2890 538459

Lines are open 8.30am - 5.30pm  Monday to Friday - Note calls may be recorded  Call charges

 

 

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