Security Centre

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Security Centre

Tips to stay safe online

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Be aware of recent scams How to avoid the latest threats

Telephone scams also known as Vishing

Fraudsters often contact you pretending to be from the Bank, the Police or companies you trust to convince you to pay money outside your account.


A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.


Follow these simple tips to help protect yourself from scams.


  • Never give out your Mobile banking App Activation codes and Passcode
  • Never give your full Online Banking PIN or full Online Banking password to anyone, even a caller claiming to be from your bank, the police or another company you trust
  • Only ever pay money to people and companies you know & trust 
  • Never give out your card reader codes to anyone
  • If you get a call asking you for this information, end the call immediately
  • If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website
  • If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

More about vishing

Stay safe while shopping online

This festive season stay safe while you shop online by following these simple steps


  • Only shop on secure and trusted websites
  • Keep your contact details including your mobile number updated with the bank
  • Download our free security software IBM Rapport that protects your card details online

For more information please visit our card security page

Take five to stop fraud

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. 


Remember to stop and think


  1. Never disclose security details, such as your full PIN or full banking password
  2. Don't assume an email, text or phone call is authentic
  3. Don't be rushed - a genuine organisation won't mind waiting
  4. Listen to your instincts - you know if something doesn't feel right
  5. Stay in control - don't panic and make a decision you'll regret

For more information please visit the Take Five website (opens in a new window)

Sim Swap

SIM swap is a genuine service which allows you to keep your existing phone number and change between different SIM sizes or phone providers.


This technique is becoming increasingly common for use by fraudsters and third parties. The ability to utilise your mobile phone number to receive and make calls, receive and send text messages as well as use any provisioned data allowance can be motivation for illicit SIM swap.


We recommend you follow these simple steps to help stay secure:


  • If you stop receiving calls or texts on your mobile phone, and you don't know why, check in with your mobile operator immediately
  • Keep your personal details - such as your phone number, address, date of birth - off social media
  • Never disclose your full PIN and full password to anyone Should you confirm a fraudulent SIM swap with your mobile operator, inform us so we can take necessary steps If you suspect you’ve been a victim of SIM swap fraud and have lost money from your account then please contact us immediately.

Email scams also known as Phishing

Sometimes you get emails pretending to be from legitimate sources…but they’re asking you to give away personal or private information


Remember, never respond to any suspicious emails and don’t click on any links or attachments within them.

Ulster Bank will never ask you for your full PIN or password.


If you do receive a suspicous email you can report it to us forwarding it to


More about phishing

If you aren't sure about any of terms used in our security centre, our security Jargon Buster could help.

Protect yourself online for free in 2 minutes


Anti-virus software alone isn't enough. Download our free IBM Rapport security software, which:

  • Confirms that you're connected to our website
  • Shields your online banking details from prying eyes
  • Protects your card details when shopping online

It's a simple two step process that only takes a few minutes, download then install the software


Stay safe online - Could you spot a scammer?

Anyone can become a victim of fraud, whether it's face to face, online or over the phone.  Knowing what to look out for can help you stay safe. Read our top tips and guidance on spotting scams and avoiding fraud.

Find out more


Top tips to stay safe

Stay safe on social media

There are reports of fraudsters setting up fake social media accounts to try and get your personal information.


Follow these simple steps to stay secure:


  • Never give your full PIN or full password to anyone
  • Never click on links or attachments in suspicious messages posted on social media
  • On Twitter, look for the blue tick next to 'UlsterBank_Help'
  • Report any suspicious activity to


Stay safe on mobile banking

You may have seen recent media articles about security issues on Apple iPhones and iPads


Follow these simple steps to help stay safe on Mobile Banking:


  • Keep your phone's operating system updated with latest upgrades. Apple has released a security patch (iOS 9.3.5) that will help keep you safe from this issue
  • Only download apps from the official app stores
  • Think carefully before tampering with the security of your phone
  • Use known and trusted Wi-Fi networks
  • Don't click on links in suspicious messages

Protect your information

Ulster Bank always monitors your account for unusual activity.


However if you are a customer with a company who has experienced a data breach then the following advice will help protect you from financial fraud:


  • Monitor your accounts for unusual activity and report anything suspicious to us immediately
  • Never reply to emails or phone calls asking for personal or security information
  • Never reveal your security details to anyone such as your full PIN, full password or passcode
  • Never allow anyone remote access to your computer
  • Never make payments where an unknown person has asked you to do so. We’ll never ask you to move money from your account
  • Change your passwords with the company that has suffered a data breach
Online and mobile banking security promise We put your safety and security first
Secure banking promise padlock icon

Our priority is making your online and mobile banking experience as safe and secure as possible, so you can enjoy all the benefits of our services without any worries.

Whether you're banking online or using our mobile app, rest assured you are protected by our Secure Banking Promise.

  1. We'll refund any money paid out of your account by a fraudster, as long as you've kept your security information secret
  2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe
  3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

    Remember to take sensible precautions to protect your personal information.

    Keep your antivirus and firewall software up to date, and download and install the free IBM Rapport security software.
Find out about our Security Promise
We're here to help Reporting a fraud or scam

Debit card, cheque or bank account fraud

To report debit card, cheque or bank account fraud, call:                         

                             From the UK From abroad
Fraud Helpline
Mon-Fri 8am-8pm,
Sat 8am-6pm or
Sun 9am-5pm)
0800 161 5151 +44 125 230 8047
Debit card fraud line 0370 600 0459 +44 131 549 8186

Calls may be recorded. Call charges

Reporting suspicious emails

Sometimes you get emails pretending to be from legitimate sources - but they’re actually a tactic used by fraudsters to get you to give away personal or private information. This is called phishing.

If you have any doubts or suspicions about an email you receive, don't respond or click on any links.

If you do receive a suspicious email you can report it to us by forwarding it to

More about suspicious emails
Suspicious emails

Criminals will sometimes attempt to lure you into entering your details at a fake but genuine looking website. Fraudsters then use your details to access your accounts and steal your identity or money. Criminals can also use links or attached files within emails as a way to infect your computer or device with malicious software (malware) - these are known as phishing emails.

Here's how to spot a phishing scam:

When you receive an unsolicited email you should check it for signs that it may not be from the person/company it appears to be from.

  • Check the email address - Is it the same as the email address you usually receive emails from, or just similar.
  • Check the email subject line - anything along the lines of "There is a secure message waiting for you", "Security Alert", "System Upgrade" and so on should be treated as suspect.
  • Check the message title - if it reads 'Dear Customer' or 'Dear Valued Customer' or if isn't personalised at all, then you should be suspicious. Phishing emails will not usually include your name.
  • Be wary if the email asks you to click on a hyperlink or a button to download a file. Wording such as 'verify your account or password' or 'update your security details' should be viewed as suspicious – they are likely to take you to a copycat website where you may be prompted to enter personal details which can be used to commit fraud.
  • Be suspicious of any message that creates a sense of urgency, such as 'If you don't respond within 48 hours, your account will be suspended'. A legitimate company will not create a false sense of urgency.
  • Check the grammar and spelling for mistakes or inconsistencies.

Top Tip! You can hover your mouse pointer over hyperlinks (or buttons) to see the underlying website URL.


  • Ulster Bank will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails
  • Report suspicious emails
  • If you have received a fraudulent or suspicious email, and not responded to it, please forward the email to phishing@Ulster

If you have responded to the email and/or you think that any of your accounts have been accessed by someone other than yourself, call us immediately on 0800 161 5151. When calling from abroad please dial +44 125 230 8047.

More on reporting fraud



Reporting credit card fraud

To report fraud relating to your credit card call:

                             From the UK From abroad
Personal credit cards:
(lines open 24/7)
0370 600 0459 +44 126 850 0813

Calls may be recorded. Call charges

Suspected scams

There are a range of other ways that fraudsters will try and get access to your details and your money.

Read more about other common scams and how to avoid them.


More about suspected scams
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