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Mobile Banking - how you can protect yourself

Passcode

Do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you lose your mobile phone or tablet or if you suspect that someone may know your mobile banking login details. We can then stop the service to your device.

For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 

App store

Only download mobile apps from official app stores, such as Apple iTunes, Google Play Store, and Blackberry App World. Our apps are only available on official app stores.

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  • Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.
  • Think carefully before jail-breaking or rooting your device. Both may weaken the security of your device and expose you to additional risks.
  • Keep your mobile device operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.
  • You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.
  • For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 
SMS and email

We will never contact you to ask you to disclose your security credentials.

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls.

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details into a fake (but genuine looking) website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way of infecting your device with malicious software (malware).

Websites and apps

Only use the official Ulster Bank app and websites (www.ulsterbank.co.uk) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted Wireless networks.

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