Ulster Bank Protects You - Security Centre | Ulster Bank

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Our security measures

How we protect you

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Built in security Protecting you when banking online



Our Security Promise


Whether you're banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise. Our Security Promise is the commitment from us that you won't lose out should you fall victim to fraud having followed our security guidance.

Find out how to be protected by our security promise

Text alerts

To help protect against fraud its important to ensure you let us know if your contact details change - If we hold your mobile number, we will send you a text message to confirm certain activities on your account and check that it was you that made the transaction or changed your account information. When we detect unusual activity on your account, we will contact you immediately to find out if fraud has actually occurred.

 

The green traffic light address bar

When you log in to our online banking service, on most browsers, you’ll notice that the address bar (which starts ‘https://’) turns green. This shows that the website is genuine and has an extra level of security.



 


Disabling online accounts


Fraudsters may attempt to steal some of your security details and try to access your account through online banking. To help prevent this, we temporarily disable online accounts if too many unsuccessful attempts have been made to log in.

Things to remember Logging in to online banking

Log in security

When you log in, you will be asked for three random characters from your PIN and password. This helps to prevent fraudsters from gaining access to your full security details. Remember, we will never ask you for your full PIN and password and you should not share these details with anyone.

More about log in security
Login security

Remember that we will never ask you to use your card reader to login to Anytime Online Banking or request a card reader code over the phone.

If you have provided a code from your card reader at login or over the phone, please call the fraud team on 0370 010 1913 (Calls may be recorded). 

When calling from abroad please dial +44 125 230 8047.

Auto logoff

When you are using our Anytime Banking service, our systems constantly monitor your level of activity. If it seems your online banking session has become inactive, you will be logged off to help protect your details.

More about auto logoff
Auto logoff

If it seems your online banking session has become inactive , the system will log you out after ten minutes of no activity. This helps to protect you if you have left your computer unattended.

To regain access to the service simply log back in.

If you use special assistive technologies such as screen readers you may prefer not to have your screen refreshed so that your software has sufficient time to read the contents of a screen without interruption. To use this feature simply select the 'Do not refresh my screen on timeout' option when you log in. If you are timed out of Anytime Online Banking you will need to log in again if you want to use any other functions in the service.

If you do use this feature we strongly recommend that you completely close your browser if you have to move away from your computer. This will help to prevent your data being seen by others.

 

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