Help and Support - Personal Banking | Ulster Bank

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Support Centre

How can we help you today?

In an Emergency

For all your support needs

We would like to know what you think
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Complaints

At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.

Find out more about making a complaint
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Compliments

If you have had fantastic service from Ulster Bank then get in touch and tell us about it.

"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."

Share your good feedback with us
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Please complete the PPI Consumer Questionnaire and send the completed form directly to us at one of the addresses below.

For Loan or Mortgage PPI

FREEPOST
Ulster Bank Complaint Handling Centre
BEL4084
Belfast
BT1 5BR

Call our PPI Complaints Team directly on: 0800 015 5352.

For Credit Card PPI

PPI Customer Concerns Team
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ

Call our Credit Card PPI Complaints Team directly on: 0800 015 0319.

Add your signposting title here… Payment Protection Insurance (PPI)

In line with our commitment to becoming Ireland’s most helpful bank, we have set out below some guidance on how to make a PPI complaint.

Please approach us directly about any PPI claims, as there is no advantage to you in using a Claims Management Company.

It's easy and free of charge to make a complaint direct to us.
Claims Management Companies (CMC) may take a fee of up to 25% of any compensation you receive.
We treat a complaint coming directly from you in exactly the same way as one received from a CMC.

BEWARE OF FRAUDSTERS: WE WILL NEVER ASK YOU TO PAY US TO INVESTIGATE YOUR COMPLAINT.

View our FAQs for PPI
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Add your signposting title here… Money worries?

When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.

It is important to know that you are not alone so please talk to us and we will be there to help.

Find out more
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If there is something you think should be included in the Support Centre that's not there at the minute then please let us know via our online feedback form

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