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Transferring your ISA

 

Please be aware that transfers from existing cash ISAs take up to 15 working days to complete.

 

AA HSBC Private Bank (UK) Ltd
Adam & Co Investment Management Ltd HSBC Trust Co (UK) Ltd - Corporate (ISA Manager Reference Z1358)
Bank of Scotland HSBC Trust Co (UK) Ltd - Private Clients (ISA Manager Reference Z1161)
Barclays Bank plc - HMRC ref Z1174 HSBC Trust Co (UK) Ltd - Retail (ISA Manager Reference Z1359)
Birmingham Midshires plc Intelligent Finance
Britannia Lloyds TSB Bank plc
Buckinghamshire Building Society Market Harborough Building Society
Cheltenham & Gloucester Marks and Spencer Financial Services plc
Cheshire Building Society National Westminster Bank plc
Clydesdale Bank Nationwide Building Society
Co-operative Bank plc (and trading as Smile) Royal Bank of Scotland plc
Coutts & Co SAGA
Danske Bank (Northern Bank Limited) Sainsbury's Finance
Derbyshire Building Society Santander Bradford & Bingley
Direct Line Financial Services Ltd Santander ISA Managers Ltd
Dunfermline Building Society Scottish Widows Bank plc
First Direct St James Place Bank
First Trust Bank Ulster Bank Ltd
Halifax plc Virgin Money plc (formerly Northern Rock plc)
HSBC Bank plc (ISA Manager Reference Z1548) Yorkshire Bank
HSBC Bank plc Investment Services and Sharedealing  

 

Transferring Your ISA - ISA Providers

If you are transferring your cash ISA funds from the following providers you can use the paperless transfer request by logging into Online banking . 

Once logged in follow the links: 
Savings >> Want to Transfer your ISA to Ulster Bank?

Alternatively, please complete the Cash ISA Transfer Form and post to:

Central Tax Unit, 
Ulster Bank Limited, 
Danesfort, 
Stranmillis Road, 
Belfast 
BT9 5UB

or drop it off at any branch

Please be aware that transfers from existing cash ISAs take up to 15 working days to complete.

 

AA HSBC Private Bank (UK) Ltd
Adam & Co Investment Management Ltd HSBC Trust Co (UK) Ltd - Corporate (ISA Manager Reference Z1358)
Bank of Scotland HSBC Trust Co (UK) Ltd - Private Clients (ISA Manager Reference Z1161)
Barclays Bank plc - HMRC ref Z1174 HSBC Trust Co (UK) Ltd - Retail (ISA Manager Reference Z1359)
Birmingham Midshires plc Intelligent Finance
Britannia Lloyds TSB Bank plc
Buckinghamshire Building Society Market Harborough Building Society
Cheltenham & Gloucester Marks and Spencer Financial Services plc
Cheshire Building Society National Westminster Bank plc
Clydesdale Bank Nationwide Building Society
Co-operative Bank plc (and trading as Smile) Royal Bank of Scotland plc
Coutts & Co SAGA
Danske Bank (Northern Bank Limited) Sainsbury's Finance
Derbyshire Building Society Santander Bradford & Bingley
Direct Line Financial Services Ltd Santander ISA Managers Ltd
Dunfermline Building Society Scottish Widows Bank plc
First Direct St James Place Bank
First Trust Bank Ulster Bank Ltd
Halifax plc Virgin Money plc (formerly Northern Rock plc)
HSBC Bank plc (ISA Manager Reference Z1548) Yorkshire Bank
HSBC Bank plc Investment Services and Sharedealing  

 

When you are making a transfer through Anytime Internet and Telephone 

Banking, the limits will be advised to you. You can contact us on our Anytime 

telephone service at 0345 7424365 to see what options are available to you. 

In order to maintain the highest level of service we may record calls.

To apply call us on 0800 046 6486

Lines are open: Monday to Friday 8.30am-8pm.

(Except bank holidays)

Calls may be recorded. Calls from mobile phones may not be free.

Account queries

Please contact our telephone banking service on : 0345 742 4365

(+442890 538 033 if calling from abroad).

Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded

Visit any branch of Ulster Bank to apply.

Find your local branch

Select Apply Now from the Next Steps section below.

If you are an existing Ulster Bank customer please complete the Stocks and Shares ISA to Cash ISA Transfer Request form and drop it into your local branch or post to the address below :

Central Tax Unit, 
Ulster Bank Limited, 
Danesfort, 
Stranmillis Road, 
Belfast 
BT9 5UB

Please be aware that transfers from existing stocks and shares ISAs take up to 30 calendar days to complete.

If you are new to Ulster Bank you will need to open a Cash ISA account before you can transfer any funds into it, for further information on how to do this please visit our Cash ISA page.

We are currently improving our online application for the Fixed Term Deposit account. Please contact your local branch or call us on 0800 046 6486 to apply. (Telephone application is available to existing customers who are registered for Anytime Banking and who are applying for a sole account. If you are a new customer or are not registered for Anytime Banking, please contact your local branch. ) 

Lines are open: Monday to Friday 8.30am-8pm (except bank holidays).Calls may be recorded. Calls from mobiles may not be free.

Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.

Common Questions

 

What identification do I need to provide to open an account?

We could ID you quickly if you have a passport and working Credit or Debit card to hand. If you don't have these, don't worry. You can still apply and we’ll ask you for other forms of ID via email, text or post.

 

When will my account be opened?

If we can ID you during your application, you’ll get your account number and sort code today; you can start saving the next working day. Otherwise, we’ll email within 3 working days (if you’ve provided one), or write within 6 working days to advise you of next steps.

 

How do I use my eSavings account once it’s open?

Once you have set up Anytime Internet Banking and Telephone Banking, you can manage your account and withdraw money either online, on the mobile app or by telephone banking. Our mobile app is available to customers with a valid device, Anytime Internet Banking and a UK mobile number. 

If you have not been provided your Customer Number and given the option to set up your pin and password at the end of your application you’ll need to wait to receive your Customer Number and Activation Code before you can log in to Anytime Internet Banking for the first time. In most cases we’ll send your Customer Number 2 working days after your account is opened.  Your Activation Code will then be sent 24 hours later as long as you provided a valid email address and mobile number during your application, otherwise your activation code will be posted to you.

To keep your money safe you’ll need to order a Card Reader, which will come with a card and pin,  to withdraw money from your account. If you don’t have these, you can order them via Anytime Internet Banking by clicking Security and Order a Card Reader on the left hand side - these can take up to 15 working days to arrive. When your card reader arrives, you’ll need to enable it on Anytime Internet banking by clicking Security and Enable a Card Reader

There are daily limits on payments via Anytime Internet Banking and the Ulster Bank Northern Ireland Mobile app. For Personal customers these limits are: £20,000.00 per working day however any payments made via Telephone Banking are limited to £10,000.00 per working day. The limit for personal customers is per person not per account. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance. You can withdraw up to £250 per day using the mobile app without a card reader,72 hours after  registering for Anytime Internet Banking.

 

Why might I see a temporary deduction of £1.01 on my statement?

If you shared Debit or Credit Card details during your application, you might see a temporary debit of £1.01 from your balance - we use this transaction to check your card’s valid. The money hasn’t actually been debited, and it’ll show as a refund or just disappear within a few days.

 

How do I pay money into my new eSavings account?

You can pay money into your new account by doing an online transfer from your existing bank or building society. eSavings is an online only account so unfortunately we’re unable to accept cheques.

 

How do I order a new or replacement Anytime Internet Banking card, PIN or card reader?

You can order these via Ulster Bank Web chat. If you don’t have an Ulster Bank debit card, we’ll send you an Anytime Internet Banking card and PIN to use with the card reader. These should arrive separately within 15 working days. At busy times, these may take slightly longer to arrive.

 

I need to withdraw savings quickly, what should I do?

The quickest way to access your savings is via online banking. You’ll need to order and activate a card reader to make the initial transfer. You can also call Anytime Telephone Banking on 0345 900 3200.

We have a daily withdrawal limit of £20,000 for Anytime Internet Banking, and £10,000 for Anytime Telephone banking – that’s per person, not per account. Withdrawals made on a Saturday, Sunday or Bank Holiday will form part of the next working day's limit.

 

What if I need to make a payment over the daily limit?

If it suits, you can set up separate payments over a number of days using online or telephone banking. Alternatively, you’ll need to write to us at the address below, noting your eSavings sort code and account number, and where you’d like to make the transfer to - you’ll also need to sign the letter (both of you if it’s a joint account).

Withdrawals over the daily limit can only be returned to the account they originally came from. If that account is now closed, or you need to make payment to a third party, or we don’t hold a valid signature for you, you’ll need to visit an Ulster Bank, Royal Bank of Scotland or NatWest branch and provide:

  • A passport, driving licence or EU National identity card; and
  • A statement for the account you wish to transfer to, if it’s in your name. Or, if you’re transferring to a third party, their account details and full name.

The branch won’t be able to transfer your savings; they’ll pass your information to a team who will run security checks, to keep your money safe. Once through security, transfers will be made on the same day, and paid into the receiving account by the next day.

Written requests will take time to arrive and pass security checks, which could lead to delays, so please consider if setting up payments over a number of days would be quicker for you.

 

Address for written requests

Ulster Bank Ltd

Regular payments Team

1st Floor Danesfort

Stranmillis Road Belfast 

 

 

What do I do if I need to make a payment from my eSavings account for more than the daily limit?

 

You can set up separate payments over a number of days using online or telephone banking; or you can write to us at the address below.

  • Please ensure your letter clearly notes the sort code and account number of the account from which the payment is to be made and the account to which the funds will be transferred.
  • Ensure your letter is signed by all parties to the account if required.
  • Funds can only be returned to the account that they originally came from. All written requests will be subject to additional security which could lead to delays.

As we are dependent upon the post to receive your instruction and all written requests will be subject to additional security, this could lead to delays in processing. Therefore please consider if setting up payments over a number of days would better suit your needs.

If the account from which you originally transferred funds into your eSavings account is now closed, if you need to make payment to a third party or we don’t hold a valid signature for you will need to visit a local Ulster Bank, Royal Bank of Scotland or NatWest branch and provide them with:

  • A passport, driving licence or EU National identity card; and
  • A statement for the account you wish to transfer to if it’s in your name or information (i.e. in whose name the account is held), where funds are being transferred to an account in a third party’s name.

The branch will not be able to action your transfer request but will pass the information you have supplied to our central processing area who will evaluate your request as part of the additional security checks we will need to undertake. All requests received will be actioned same day and if all security checks have been passed funds will be paid into the other account next day.

Address for written requests:

Ulster Bank Ltd
Regular payments Team
1st Floor Danesfort
Stranmillis Road
Belfast

 

 

Are there daily payment limits from my eSavings account?

There are daily limits on payments via Anytime Internet Banking and the Ulster Bank Northern Ireland Mobile app. For Personal customers these limits are: £20,000.00 per working day however any payments made via Telephone Banking are limited to £10,000.00 per working day

The limit for personal customers is per person not per account. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

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