Need help with a card payment?
A quick internet search can help, or check our list of most common retailers and service providers, and their trading names.View a list of retailers
Card payment support zone
Need to cancel a regular payment?
You can cancel a regular debit or credit card payment by simply giving us a few details
Want a refund for a duplicate payment?
Start a claim for a duplicate payment that's been made on your account.
If you've bought something using your debit or credit card and it looks like you've been charged twice by mistake, the best way to get your money back is by contacting the retailer directly.
If this doesn't work for any reason, we can help.
Do you know your consumer rights?
Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.
Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.
Not Received Goods or Services?
The best place to start if you've not received goods or services you've paid for by debit or credit card is by contacting the company you bought them from. But we realise this is not always possible, for example if the company has gone out of business, so you can't resolve the issue with them, maybe we can help you raise a claim.
If you suspect fraudulent activity on your account, it's important that you take action right away. We have more information on how to do this on our dedicated fraud page.