The quickest, easiest way to opt in or out of alerts is through your Anytime Internet Banking. If you don't have Anytime Internet Banking you can also talk to us at your local branch or call us on 0345 366 6558.
A message will be sent as confirmation whenever you:
- Create or amend a payee – either a United Kingdom individual or company
- Create or amend a standing order
- Update your address or telephone details
- Are issued with a new debit/credit card or Personal Identification Number (PIN).
If you’ve provided us with a valid United Kingdom mobile number, you will automatically receive these alerts. If you haven’t, just update your mobile number through your Anytime Internet Banking, over the phone, or in your local branch.
These alerts provide increased security and peace of mind because you’ll know if something unexpected happens. If you receive an alert about an update you haven't made, contact us immediately by calling 0345 366 6558.