Man checking his phone while using a laptop

Our security measures

How we protect you

Download free software to keep you safe

Built in security

Protecting you when banking online

Person using a smart phone
Person putting a key into a lock
Man using a laptop to access Anytime Banking

Things to remember

Logging in to online banking

Log in security

Login security

Remember that we will never ask you to use your card reader to login to Anytime Online Banking or request a card reader code over the phone.

If you have provided a code from your card reader at login or over the phone, please call the fraud team on 0370 010 1913 (Calls may be recorded). 

When calling from abroad please dial +44 125 230 8047.

Auto logoff

Auto logoff

If it seems your online banking session has become inactive , the system will log you out after ten minutes of no activity. This helps to protect you if you have left your computer unattended.

To regain access to the service simply log back in.

If you use special assistive technologies such as screen readers you may prefer not to have your screen refreshed so that your software has sufficient time to read the contents of a screen without interruption. To use this feature simply select the 'Do not refresh my screen on timeout' option when you log in. If you are timed out of Anytime Online Banking you will need to log in again if you want to use any other functions in the service.

If you do use this feature we strongly recommend that you completely close your browser if you have to move away from your computer. This will help to prevent your data being seen by others.



Download free software to keep you safe

Download now
Set Tab for lightbox