To help protect against fraud its important to ensure you let us know if your contact details change - If we hold your mobile number, we will send you a text message to confirm certain activities on your account and check that it was you that made the transaction or changed your account information. When we detect unusual activity on your account, we will contact you immediately to find out if fraud has actually occurred.
Fraudsters may attempt to steal some of your security details and try to access your account through online banking. To help prevent this, we temporarily disable online accounts if too many unsuccessful attempts have been made to log in.
When you log in to our online banking service, on most browsers, you’ll notice that the address bar (which starts ‘https://’) turns green. This shows that the website is genuine and has an extra level of security.
Whether you're banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise.Our Security Promise is the commitment from us that you won't lose out should you fall victim to fraud having followed our security guidance.
When you log in, you will be asked for three random characters from your PIN and password. This helps to prevent fraudsters from gaining access to your full security details. Remember, we will never ask you for your full PIN and password and you should not share these details with anyone.
When you are using our Anytime Banking service, our systems constantly monitor your level of activity. If it seems your online banking session has become inactive, you will be logged off to help protect your details.