Manage your signatories | Ulster Bank

Add or remove business account signatories

Business Account Mandate

Fill in the Business Account Mandate below if you would like to do one or more of the following:

  • Add or remove a signatory (or signatories)
  • Update your specimen signature
  • Change your signing rules

Once you have fully completed the online form, click 'Submit' at the end of the form and follow the instructions to send it back to us electronically.

If we need any more information a member of our team will contact you.

Please do not shorten or abbreviate any information, including business or trading names, when completing the form.

Take care when uploading signatures onto the form and follow the guidance provided.

Ensure signatures are clear. Authorisers signing this form must match their signatures to the versions we hold in our records.

Download the Business Account Mandate

The fastest way to make the necessary changes is to complete and submit the form online. Please make sure you read the section 'Help with completing this form' below before starting this form, to help you with your submission.

 

If you experience problems opening the Business Account Signatory Mandate form, download the form to your hard drive and open it using Adobe Acrobat Reader. To download the form you must be using a Windows or MAC PC. Mobile devices running Android or iOS are currently not supported. 

If you do not have Adobe Acrobat Reader, click the link below for a free download. Please note we are not responsible for content on third party websites.

Download Adobe Acrobat Reader

Help with completing this form
Accordion

Icon expand How to add a signatory

Once you and the signatory/ signatories you want to add have completed and digitally signed the Mandate, you must attach to the final email to us (along with your Mandate):

  • A PDF of the signatory/ signatories Photo identification, such as a passport or driver’s licence.
  • A PDF of the signatory/ signatories Proof of Address, such as a recent utility bill or bank statement.

If we need more information our team will contact you. This may involve going into a branch for further checks.

If you require additional help, please get in touch with us on:

0345 366 5592 (UK)

Or, if calling from abroad
0044 2890 538459

Lines are open 8.30am-5.30pm Monday to Friday. Please note calls may be recorded for training and monitoring purposes.

Call charges

Accordion

Icon expand How to update an existing signatory

Once the existing signatory/ signatories have completed and digitally signed the Mandate, you must attach to the final email to us (along with your Mandate):

  • A PDF of the signatory/ signatories Photo identification, such as a passport or driver's licence.
  • A PDF of the signatory/ signatories Proof of Address, such as a recent utility bill or bank statement.

Ensure the signatures are clear and inline with the guidance provided. The authoriser/authorisers signing the form must match their signatures with the versions we hold in our records.

Accordion

Icon expand Tips for signing the mandate

Don’t forget the following when preparing your signature for digital upload:

  • Handwrite your signature on a blank, white sheet of paper in black ink.
  • Take a clear photo of your signature, making sure the full signature is in shot. 
  • Re-take the photo if the image appears dark or faint. Refer to the guidance provided for an example.
  • Save the photo to your PC/ MAC to save you time when completing the form.
  • Save the signature as a jpg.
Accordion

Icon expand Tips for charities and trusts

If the business/organisation is a registered charity or trust we require additional information.

  • If the business/organisation is a registered charity we will require a copy of the Minutes of the Meeting.
  • If the business/organisation is a registered trust we will require a copy of the Trust Deeds.

Attach the documents to the final email to us (along with your Mandate).

Frequently asked questions
  • How long does it take to update a signatory on my business account?

Updating a signatory on your business account normally takes two working days if the form is completed and submitted online.

Occasionally there may be delays if we need to contact you for further information, or if the form has been completed incorrectly.

  • How can I get additional support to add or remove signatories on my account?

Call our team today
0345 366 5592 (UK)

Or, if calling from abroad
0044 2890 538459

Lines are open 8.30am-5.30pm Monday to Friday. Please note calls may be recorded for training and monitoring purposes.
Call charges

Please refer to the guidance provided on the form about how to upload your signatures correctly.

  • Can I add or remove signatories via Online Banking?

No. The only way to add or remove signatories to your account is by filling in the signatory mandate form.

Please fully complete the Business Account Mandate form above and submit it to us online so we can process your changes quickly.

  • Can I download and complete the mandate form on a mobile device?

No. To download this PDF you must be using a Windows or MAC PC. Mobile devices running Android or iOS are currently not supported.

Download the form to your hard drive and then open using Adobe Acrobat Reader.

  • I do not have Adobe Acrobat Reader. How do I download the form?

If you do not have Adobe Acrobat Reader download it here.

If you are asked to save the file, make a note of where the file is saved. Usually this will be in the Downloads Folder.

Once the file has completed downloading, open Adobe Acrobat Reader and then open the downloaded PDF file (choose File Open). Once open, continue to complete the form and submit it online.

You may also locate the saved file by opening your browser and then opening your Download Folder/List. Select Open File and continue to complete the form.

If you are using Internet Explorer, locate the downloaded file in the Downloads Folder and double click on it to open the file.

  • How do I add a signature onto the form?

How to provide an acceptable signature:

  • Write your signature in black ink on plain white paper and ensure that no other writing or markings are visible in the photo.
  • Take a photograph of your handwritten signature. You can use any camera enabled device to take a photo.
  • Make sure the image of your signature is clear and of good quality. Make sure there are no shadows affecting the visibility of your signature and crop any excess paper or background from your signature image.

When uploading the signature image:

  • Select anywhere in the signature box within the form as this will load the files saved to your computer.
  • Select the saved file that is an image of your signature and your signature should then appear within the signature box on this form.
  • Your signature should fill the signature box – very small and unclear images of signatures may not be accepted and will lead to delays with processing.
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General enquiries

Please call 0345 366 5592 (UK)

or if calling from abroad, 0044 2890 538459

Lines are open 8.30am - 5.30pm  Monday to Friday - Note calls may be recorded  Call charges

 

 

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