When you buy things online, your existing commercial card details will be used as the first step to identify you. We'll then send you a one time passcode (OTP) to input and complete the transaction. The OTP is a randomly generated set of numbers, sent via text.
You’ll need to key in the OTP when prompted. It must be used within 10 minutes before it expires. This will result in a more secure way for us to authenticate the cardholder’s identity.
If we don’t have your up to date contact details, we won’t be able to deliver the OTP which means you may not be able to complete certain online transactions when these changes are made.
In addition to online transactions, we may also need to send you an OTP when you log in to ClearSpend or Cards OnLine.
Your existing commercial card details will be used as the first stage of authentication. We'll then send you an OTP to input and complete the transaction. The OTP is a randomly generated set of numbers, sent via text.
You’ll need to key in the OTP when prompted. It must be used within 10 minutes before it expires. This will result in a more secure way for us to authenticate the cardholder identity.
If we don’t have your up to date contact details, we won’t be able to deliver the OTP which means you may not be able to complete certain transactions when these changes are made. This will prevent you making transactions online.