If for some reason we haven't been able to resolve your complaint within eight weeks, or you're not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.
If you receive a final response letter from us and you want to contact the Financial Ombudsman Service, you'll need to do this within 6 months of receiving our letter.
You can contact the service by writing to:
The Financial Ombudsman Service
London E14 9SR
You can also phone them on 0800 023 4567 or 0300 123 9123
Visit Financial Ombudsman site
Business Banking Resolution Service (BBRS)
If your complaint is not eligible for the Financial Ombudsman Service, you may be able to have your complaint reviewed by the Business Banking Resolution Service (BBRS).
The BBRS is an independent organisation set up voluntarily by participating banks to resolve disputes.
The BBRS is free to use and has different eligibility considerations from the Financial Ombudsman Service.
For further information, please refer to their website, thebbrs.org, or email firstname.lastname@example.org.
You can also contact the BBRS by mail or phone:
70 Fleet St
London EC4Y 1EU
0345 646 8825