Support with Bounce Back Loans | Ulster Bank

There are no current changes to the Bounce Back Loan term of 6 years

We are working with the government to confirm how the announced option to extend the BBL loan tenor to 10 years in the future will happen and we will provide more information when it's available.

There's no need to contact us at present.

The government announced new payment holiday provisions for Bounce Back Loans.

Customers can now take three capital repayment holidays over their loan term. In addition, one capital and interest holiday will be available during their loan term. 

We're working with the government to confirm details and will provide more information shortly.

There's no need to contact us at present.

After you complete stage one of your application, we'll send you two emails.

The first is a confirmation of the submission. We'll send this from no-reply@app.csbils-eoif.ulsterbank.co.uk. The second email contains your application reference, and a link to complete your documents online. This will be sent by echosign@echosign.com.

Ensure you check your junk or spam folder.

If you still haven't received these emails, it's possible that an incorrect email address was entered. If this is the case, you'll need to resubmit your application.

Check the phone number you supplied when submitting your initial application. This will be in the summary of your application, which you can find in the first email we sent you. We'll have sent this from no-reply@app.csbils-eoif.ulsterbank.co.uk.

If this is incorrect, you'll need to resubmit your application. If it's correct, make sure you're connected to your mobile network. If it's still not come through, please get in touch.

Once you've signed your loan agreement and returned this to us online, we'll aim to send the funds to you within 3 working days.

During the application process the bank matches the information you provide with data from Companies House. Your company registered number AND business name must be EXACTLY the same (spelling, case, punctuation and spaces) in your application form as it appears at Companies House.

Please visit Companies House to review their records. 

Your application has been declined as there was a mis-match. If you have recently made amendments to your business name you have two choices:

1. You can re-apply in the 'old' business name (ahead of any amendments being reflected at Companies House) or;
2. Wait until updates are complete at Companies House (which can take up to four weeks), and then reapply in the business name.

With a Bounce Back Loan, you can apply for lending from £2,000 up to £50,000 (to a maximum of 25% of your annual turnover). It's offered over a fixed 6 year term, though there are no fees if you want to repay the loan early. The loan is 100% guaranteed to the lender by the government, with no personal guarantees needed, however the loan holder remains 100% responsible for the debt.  You will need to self certify affordability.

The Bounce Back Loan Scheme is provided through a government scheme and does not benefit from the same level of consumer protection as our other loans. If you are in any doubt about whether this loan is right for you, you should take legal advice.

Under CBILS, you can apply to borrow between £50,001 and £5m over a term of up to 6 years. No early repayment fees apply. The government guarantees 80% of the loan to the lender however the loan holder remains 100% responsible for the debt and security may be required. Loans are subject to the Bank's affordability criteria.

Both offer an initial 12 month repayment holiday (this may mean you pay more interest over the term).

If you’ve been approved for up to £50,000 under CBILS, we will be in touch with you about switching to the Bounce Back Loan scheme.

You don’t need to do anything at this time and we’ll be in touch soon.

If you hold a personal current account and operate a business, you'll need to open a feeder account to enable a Bounce Back Loan application to be funded. This account will purely be used to facilitate your loan and will be free of any transaction charges.

To open the feeder account, apply for a Bounce Back Loan. You’ll be guided to open a loan servicing account. We'll prioritise your application for this account. Once open, you then need to apply for a Bounce Back Loan.

To help us process your request as quickly as possible, record in business description comments that your application is for BBLS Feeder.

Yes, simply proceed through the normal application process.