Faster, easier, more secure
Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. Getting started is simple – you just need to be registered for Telephone Banking and Anytime Internet Banking.
Once you are enrolled for Voice ID we will recognise your voice when you speak to us. There’s no need to say a particular word or phrase – as soon as you start talking to one of our team, Voice ID will confirm who you are.
Why is Voice ID better for business? It's:
- Easier - you don't need your password
- Secure - your voice is unique
- Faster - so it saves you time
Voice ID is available to Telephone Banking customers aged 18 and over.
How it works
Just like your fingerprints, your voice is unique. Voice ID analyses over 100 aspects of the way you talk, from your accent and pronunciation to physical differences like the size and shape of your mouth. All these things create your unique voiceprint.
Using your voice to access Telephone Banking is the most secure way to protect your account, because nobody can copy your voiceprint.
- Call us on 0345 366 5592 (Relay UK: 18001 0345 366 5592), quoting 'Voice ID' if prompted. You’ll need your Telephone Banking security details.
- Confirm your identity using your customer number, PIN and password.
- We will send you a one-time passcode, so please keep your mobile phone handy when you call.
- One of our team will set up Voice ID for you.
Take a look at our Voice ID FAQs
If you’d like to know more about Voice ID, read through our frequently asked questions. If they can’t answer your question, please call us on 0345 366 5592 (Relay UK: 18001 0345 366 5592).
Icon expand Is Voice ID secure?
Yes. The unique characteristics of your voice make it much more secure than a conventional password.
Icon expand Will Voice ID work if I have a cold?
Yes. Having a cold or sore throat doesn’t change the way speech is generated so we will still be able to verify you. If your voice is changed because of medical reasons we will still be able to help – we will just need to verify you in another way.
Icon expand Can my voiceprint be stolen?
No. Your voiceprint is not a recording, or something that can be stolen. We store a digital representation of your voice that only works with our system. It can’t be used to gain access to any other system, and no one can use it to make a copy of your voice.
Icon expand Is my voiceprint unique?
Yes. Just like your fingerprint, your voiceprint is entirely yours. It’s made up of over a hundred different characteristics representing your voice.
Icon expand How is my voiceprint stored and is my data secure?
Icon expand What happens if I enrol to Voice ID but change my mind?
You can unenroll at any time by speaking to our Telephone Banking team.
Icon expand Who can enrol for Voice ID?
Any customer enrolled for Telephone Banking over the age of 18 can enrol for Voice ID.
Icon expand Can I use Voice ID on behalf of someone I care for?
If you have third party access or power of attorney on an account of someone you care for, you can use Voice ID to be verified. This will give you access to your accounts and any others you're authorised to manage.