How to make a claim

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: Call the Ulster Bank Insurance Team, they are here to help! They will register your claim straight away and answer any queries you may have and take you through the whole process. There is a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the crime.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 1, then option 1 )

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-6pm

Saturday 9am-2pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

How to track a claim

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help locate your insurance claim in the process as quickly as possible.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 1, then option 2)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

If it's time to renew your insurance policy or you have any questions about your home insurance renewal, call the Insurance Team who will be happy to help.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 2, then option 1)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

If you have any queries about your insurance policy, the team are here to help. Whether you want to discuss what's included in your policy, increase or amend your cover or if you'd like to raise a complaint the Insurance Team will be able to assist. 

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 2, then option 3)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)