CEO Message | Corporate Sustainability| Ulster Bank


....We report our sustainability performance each year as part of the RBS Sustainable Banking Report. This shorter report draws out some of the key areas of Ulster Bank’s sustainability performance in 2015. It is structured on the theme of ‘Determined to make a difference’, reflecting our collective determination as a business to continue to add value to our customers, colleagues, communities and corporate stakeholders. In the past year we simplified our business by aligning our Northern Ireland business to RBS in the UK, with its common currency and regulatory structures. This allows us to focus on serving our 1.9 million customers in our respective markets north and south, while still enabling all our customers to benefit from being part of a large-scale international bank.

Key achievements for us in 2016 were being shortlisted for Business in the Community’s Responsible Company of the Year award and winning the Irish News Workplace Awards.

Right Place to Work award. The Award recognised the Bank’s determination to rebuild its brand, specifically focussing on how we have been engaging with our communities to regain our customers’ trust and striving to meet our ambition to be the number one for customer service, trust and advocacy.

We’re certainly proud of these achievements, but not complacent about the challenges ahead given the rapid changes impacting our sector through technology innovation, shifting consumer trends and changing demographics. To run a sustainable business we also need to focus on the future, anticipate these challenges and take action to address them. We’re actively embracing innovation in all its forms to create value for our customers, so that we can meet their needs sustainably in the future. We’re also committed to running our business in a responsible, open and transparent way as our stakeholders expect us to do.

Richard Donnan, Head of Ulster Bank NI

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