Banking for everyone | Ulster Bank Northern Ireland

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Banking for everyone

Support for customers over 60 and in extended isolation

We're here to support you

We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority.

If you’re concerned about being affected financially or being unable to get to the bank due to Coronavirus (COVID-19), this page is here to help.

How to do your banking from home

During this time we want to make it as easy as possible for you to manage and look after your money.

That's why we have made it easy to start using our mobile app and Anytime Banking, or you can chat with one of our bankers face to face with Video Banking.

Bank on your mobile phone or tablet

Our mobile app lets you view your account balances or transactions, move money between accounts and manage your bills.

Download the app to your tablet or mobile device by opening your app store and searching for 'Ulster Bank NI'.

 

Our YouTube video is here to walk you through registering for the mobile app.

 

Our mobile app user guide is also available to provide clear, step by step instructions on getting started with the app. Read it here.

 

App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Log in to Anytime Banking

Use a bigger screen to check your balances or transactions, search through your statements and move money between your accounts.

If you are already registered for Anytime Banking, this page helps you discover what you can do.

 

If you aren't registered yet, you will need:

 

  • to be aged 11 or over
  • your account number and sort code 

Or, if you are a credit card customer you will need your credit card number and card expiry date.

 

Our YouTube video is here to walk you through registering for Anytime Banking.

 

Register for Anytime Banking now.

Chat with a video banker

Instead of coming into a branch, you can use your phone, tablet or computer to have a video chat with one of our bankers.

Video Banking is easy to use, confidential and secure. Appointments can be booked between 8.30am - 8pm Monday to Friday and 9am - 3pm Saturdays.

 

What you'll need:

 

  • A device with a camera or webcam
  • A connection to the Internet
  • If your device uses apps, you’ll need to download the Zoom app using a link that we’ll email to you an hour before your appointment
  • If your device doesn’t use apps, you don’t need to download anything.

 

Before booking, please note:

 

  • Video Banking may be recorded.
  • Ulster Bank will collect your name, email, postcode and mobile number to help identify you ahead of your appointment.
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data e.g. your image, and will be recorded for training and monitoring purposes (and kept for 6 years).  

 

By consenting to this notice you agree that this recording will be stored with Zoom Video Communications, Inc. on behalf of Ulster Bank NI.

 

For more information please read our Privacy Notice.

 

 

Book your appointment now.

Please note that:

  • App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
  • Anytime Banking is available to customers aged 11+ with an Ulster Bank account.
  • Video Banking is available between 8.30am-8pm Monday to Friday and 9am-3pm Saturdays. Video Banking may be recorded.
Sending money, getting cash and go contactless

Send money using a mobile number

Need to send money to family or a helpful neighbor? With Paym, you can send money using our app and their mobile number, no sort code or account number required.


 

You can send up to £250 a day using our app and someone's mobile phone number. It's quick and secure. Here is how you do it:

  1. Check the other person is registered for Paym. If they aren't just get them to check with their bank or visit the Paym website
  2. Open our app, tap on the account you want to make a payment from, select 'Payments' and then 'Pay your contacts'
    Select the person you want to pay from your contacts, or enter their name and mobile number. Enter the reference and the amount you wish to send.
  3. To ensure your money is safe, we will sometimes ask you to authorise a payment using Face ID/Touch ID on iOS, fingerprint on Android or your app passcode.

You can find out more about paym in our support centre

 

Please note:

  • Paym is available on most personal accounts. You can only register for Paym on one account.
  • There is a maximum payment of 20 payments totalling £250 per day.
  • You must be aged 16 and over.
  • You can only pay anyone who is registered for Paym.

Pay someone you haven't paid before

First time paying someone? Send up to £1,000 using your app without a card reader, or log into Online Banking to pay more.

 

Here you can read step-by-step guides on how to pay someone new with the app or Anytime Banking.

 

How to pay someone new with the app
 
  • Open our app, tap on the account you want to make a payment from, select 'Payments'and then 'Make a payment'
  • Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new'. Follow the guidance on screen

For more information and full step on step detail visit Paying someone new.

 

Please note:

  • Payments under £1,000 can be saved on the mobile app and will also show in Anytime Banking for future use.
  • You must be aged 16 or over and there is a maximum of 5 payments totalling £1,000 per day.
How to pay someone new with Anytime Banking

To do this you will need your debit card and card-reader.

  • Login to Anytime Banking.
  • Select 'Payments and transfers' from the left hand menu and choose which account you want to make the payment from and click on ‘Pay someone new’

For more information and full step on step detail visit Paying someone new

 

Please note:

  • When making the first payment in Anytime Banking, an enabled card-reader will be required. Alternatively, you can make the first payment of up to £1,000 on our mobile app as detailed above.
  • You must be aged 16 or over.

Send money abroad

Send money quickly, securely and safely to support your loved ones who are in other countries


 

You can make international payments with Anytime Banking or our mobile app. We won’t charge you a fee to make standard international payments and you will be able to see exactly how much you’ll pay before you make it.

 

How to make an international payment with Anytime Banking
  • Select 'Payments and transfers' from the left hand menu, select 'International payments' and then 'Make a Payment'
  • To set up a new payee select 'Get a quote for paying someone new' then select 'Next' and follow on screen guidance. If you already have setted up the payee click 'Choose saved payee' and follow on screen guidance

For more detail, step by step visit our support page.

 

Please note:

  • The receiving bank may charge you a fee.
  • Once the payee has been set up in Anytime Banking you will be able to use it to make payments through the app. 

You can find the guidance in our Sending Money abroad page.

Use the app to get cash without a card

Our Get Cash service through the mobile app sends you a code which allows you to withdraw up to £130 from Ulster Bank NI, NatWest or Royal Bank of Scotland branded ATMs, including those at Tesco.

Here you can read the step by step guide on how to use Get Cash code.

 

  1. Log in to the app
  2. Click on the “Get Cash” icon (you’ll see it at the bottom of the app home screen)
  3. Select an amount between £10-£130 (in multiples of 10)
  4. Click on 'Get Cash Code'
  5. Click on 'Reveal Code' to get your six-digit Get Cash code, or chooose to send it to someone else
  6. Get your cash by going to any Ulster Bank NI, NatWest, Royal Bank of Scotland or Tesco ATM, press ‘enter’ and then follow the instructions. Make sure the amount you choose is the same as the amount you chose in the app.

 

Please note:

 

  • Withdraw up to £130 every 24 hours at any Ulster Bank NI, NatWest, Royal Bank of Scotland or Tesco ATM, as long as it’s within your daily withdrawal limit. 
  • You must have at least £10 available in your account.

Our new Companion Card

Our Companion Card can be given to trusted helpers as a secure, quick and easy way to pay for essential shopping.

The Companion Card is for customers in a vulnerable situation or extended isolation who can't get online. This new service allows you get an additional debit card that can be given to a trusted helper who can use it to make purchases or withdraw cash from an ATM.

 

If you know someone eligible who would benefit from a Companion Card, please give them the number below so they can call us.

 

  • You can load up to £100 every 5 days by calling our helpline number below
  • There's a separate PIN and card number, with no third party access to your bank account
  • It can't be used for internet purchases, or to get access to mobile or Anytime Banking
  • ATM withdrawals are limited to £50 per day
  • For your safety, it has constant fraud monitoring.

For more information or to request a Companion Card, please call 0800 092 4238 (Relay UK 18001 0800 092 4238). It is managed by a dedicated team of experts and is open from 8am – 8pm, 7 days a week.

 

Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Other ways to get cash

We have a number of options to help you access cash, but please stay safe and follow social distancing guidelines.

  • You can get cash and make deposits at the Post Office using chip and pin, if they are still open.
  • You can request to increase your standard debit card cash withdrawal limit to £500 per day. To do so, you need to be registered for telephone banking. Visit our Telephone Banking page to know more.

Through our dedicated support line you may also be able to get cash delivered securely to your home address.

 

For more information on any of the above please call 0800 092 4238 (Relay UK 18001 0800 092 4238). It is managed by a dedicated team of experts and is open from 8am – 8pm, 7 days a week.

 

Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Apple Pay and Google Pay

Make contactless and secure payments from your Apple or Android devices, no need for a physical card.


 

Enjoy all the benefits of your debit card and contactless payments but faster, easier and safer. You can use Apple Pay and Google Pay in stores, or online, where contactless is available. All your information is safe with you as no personal data or account data is shared with the receiver.

 

How to set up Apple pay

If you have the app, and use an iPhone 6 or above:

  • Log in to the app, making sure you have the latest version downloaded
  • On iPhone go to ‘Profile’ > ‘Manage my card’ > Tap the ‘Add to Wallet’ button and follow the on-screen instructions.

For more information you can visit Setting up Apple Pay

 

 

How to set up Google Pay

  • Open the Google Pay app on your device. You may need to download it from the Google Play Store (opens in a new window)
  • Select '+' to add your card and billing address details and follow the on-screen instructions

For more information you can visit Setting up Google Pay

"Tap and go" with contactless card payments

If you have to pay for things in stores, use your contactless card to pay for purchases up to £45.


 

Paying with contactless is an easier and faster way to pay, it's available in the majority of outlets in the UK.

 

Simply touch the contactless reader with your card to pay for anything that's £45 or under, in less than a second. There's no need to insert your card into the reader or enter your PIN.

 

To check it’s really you when using contactless, you’ll occasionally be asked to input your PIN when you present your card.

 

Find out more about contactless or other ways to pay visit our contactless page

 

 

Tips to stay safe when shopping online

Here you can find some useful tips on how to shop online safely.



  1. Update your apps and computer software - Install the latest software on your computer, tablet or phone which could help protect your information.
  2. Make sure the website is secure - Check the URL to ensure it begins with "https://". The "s" at the end indicates a secure connection.
  3. Make sure we have your correct phone number - All online payments are analysed for irregularities by our Fraud team. If we suspect or become aware that your account may be subject to fraud, we will attempt to contact you, either by phone or text so we can check the transaction is genuine. We may decline payments if we can’t confirm the payment with you.
  4. Be aware of new security measures - New regulations mean we need to check it’s really you more often when making purchases online. To do that we will text you a one-time passcode (OTP) to your mobile. If you’re in an area with poor phone coverage there will be other options available to receive an OTP.
  5. Be aware of scams - Be careful of unsolicited and suspicious emails, phone calls or texts requesting personal information like passwords or account information following your purchase. If in doubt, do not click on any links or download files.
  6. Take advantage of one-click service - With some shops you can use one-click-payments. You set up your account details, prove you are the right cardholder, and then you can shop online easily without the need to insert your card details every time.
  7. Keep your devices safe and secure - Install antivirus on your devices. We have partnered with Malwarebytes, a provider of industry recognised cyber security solutions to make their Malwarebytes Premium product available for free to protect up to 10 devices of your choosing. Find out how to get Malwarebytes

Visit our Security Centre to find out more on how to protect yourself

Customer support line

We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation.

It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week.

  • Call us on: 0800 092 4238
  • Relay UK: 18001 0800 092 4238

Our Customer Care experts will also be able to help guide you through how to register for our online and mobile banking services if you need support.

Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Be aware of scammers

Be aware of emails promoting fake cures

Be alert to suspicious phone calls, texts or emails about coronavirus from anyone claiming to be from the bank or other trusted organisations. We’ll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

Watch out for impersonation scams

Be vigilant if anyone you don’t know comes to your door pretending to be from the NHS, WHO or another organisation offering products or services relating to coronavirus. Don’t hand over money or personal details.

Tax refunds linked to Coronavirus

The HMRC will not contact you by email to discuss tax refunds, so never click or respond. Never download attachments from emails you have received out of the blue.

Talk to us if you are unsure something is genuine

If anyone gets in touch unexpectedly and asks you for information, please hang up or do not reply. Get in touch directly using the number on the back of your card, or a number you trust. If possible, call us from a different phone or mobile.

Visit our Security Centre
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