The safety & wellbeing of our customers & colleagues is our priority. In view of latest government guidance on 23/3/20 we have taken the difficult decision to pause our mobile fleet service with immediate effect.
As our service travels to over 600 communities every week this decision has been made to help reduce the transmission of COVID-19. We are proactively contacting our regular customers to see how we can help & support them in the interim.
Customers can continue to access their banking services through our other channels, digital, mobile, ATMs, Video Banker, telephone banking and Post Office.
Our mobile branch:
• You can withdraw a maximum of £1,999* with your cheque book and chip and PIN debit card. This can be a larger sum, by arrangement, for customers who are known to our team.
• If you don’t have a chip and PIN debit card, you can either bring your cheque book or 2 forms of identification: one photographic, such as a passport, and one with proof of address – such as a recent utility bill. The maximum withdrawal without a chip and PIN debit card is £50.
* Subject to sufficient funds being available.
** This will be 1 day later when there is a bank holiday.
• You can withdraw a maximum of £1,500, or up to £3,000, by prior arrangement with the mobile branch.
• Business Customers can make maximum cash deposits of £3,000 across the counter or £8,000 in FastCash. All cash deposits are applied to business customer accounts overnight and will show on your account the next working day. On a Saturday, payments will not show on customer's account until the following Tuesday**.
** This will be 1 day later when there is a bank holiday.
• The maximum coin exchange is £250 as we are limited in the volume of coin we can carry.
• Change orders should be requested 48 hours in advance. Please speak to a member of our team if you require this service.
Please be aware that your payments/transactions will not show on your account immediately. They will be processed overnight and show on your statement with the date the transaction was completed.
Your payments/transactions may take longer to reach your account, or the beneficiary, if the vehicle is delayed due to circumstances beyond our control, for instance by bad weather or road congestion.
To ensure we are able to fulfil our timetable in all of the communities we visit, we are unable to operate this service beyond the times stated in our published timetable. Our mobile branch teams are limited to the amount of cash they can carry and therefore there maybe occasions when we are unable to complete larger cash transactions.
We thank you for your understanding. Please speak to a member of the mobile branch team if you need further details.
Unfortunately, we are unable to process some transactions within our mobile branch service. The following services can only be completed in branch:
Manage and keep track of your finances with our mobile app wherever you are.
Carry around your own mobile branch... Not sure if you can make it to a Mobile Branch? Don't worry - you can still check your accounts every day with our mobile app.
Our mobile app is secure, easy to use and convenient, and gives you all the tools you need to manage your money on the go.
Here are just a few of our top features:
App available to customers with Anytime Banking and a UK or international mobile number in specific countries.
With Anytime Banking you can manage and keep track of your finances 24/7.
Anytime Banking from Ulster Bank is secure, easy and convenient to use, and gives you all the tools you need to manage your money online.
Here are just a few of our top features:
Anytime Banking available to customers aged 11+ with a Ulster Bank account.
Get your general banking done at a local Post Office® branch
As an Ulster Bank customer, you can:
Give us a call whenever you like - day or night.
To make the most of our Telephone Banking service you will first need to register. If you are registered for Anytime Banking you will automatically be registered for Telephone Banking. Just make sure you know your customer number and are able to provide 2 digits of your online PIN when required to pass security.
