Important customer notice
Please be aware that your payments/transactions will not show on your account immediately. They will be processed overnight and show on your statement with the date the transaction was completed.
Your payments/transactions may take longer to reach your account, or the beneficiary, if the vehicle is delayed due to circumstances beyond our control, for instance by bad weather or road congestion.
To ensure we are able to fulfil our timetable in all of the communities we visit, we are unable to operate this service beyond the times stated in our published timetable. Our mobile branch teams are limited to the amount of cash they can carry and therefore there maybe occasions when we are unable to complete larger cash transactions.
We thank you for your understanding. Please speak to a member of the mobile branch team if you need further details.
Unfortunately, we are unable to process some transactions within our mobile branch service. The following services can only be completed in branch:
- Printing statements
- Foreign payments
- Electronic payments such as CHAPs and Faster Payments
- Complex mandates, opening or closing accounts