You require a device that has a camera or webcam, and connection to the internet. Video Banking may be recorded.
Book an appointment with video telephony branch
Video Banking is one of the ways you can bank with us. Instead of coming into a branch, you can use this service to get face-to-face banking wherever you are. Using your smartphone, tablet or computer.
It’s easy to use, confidential and secure and you can book an appointment between 8.30am – 8pm Monday to Friday and 9am – 3pm Saturdays.
You can use Video Banking to talk to us about:
Before booking, please note:
By consenting to this notice you agree that this recording will be stored with Zoom Video Communications, Inc. On behalf of Ulster Bank.
For more information please read our Privacy Notice.
If you have a question about Video Banking or anything else you can call use on 03457 888 444.
You can use any device that has a camera or webcam and connection to the internet.
This can include a:
Please note: Users of devices that use apps (smartphone, iPad, tablet, Chromebook) will be prompted to download the Zoom app. All other users will access their Video Banking appointment via a URL.
We can verify existing customers with Anytime Internet Banking details or asking security questions.
For new customers we’ll need to verify your ID in a branch or by post.
Yes. Once you’ve booked an appointment you will receive an email to guide you through how to join your Video Banking appointment. This confirmation email will provide a link to download our Video Banking app (Zoom). At the time of your appointment both you and your joint account holder simply open the app or follow the link in your confirmation email to join your appointment.
We use Zoom to provide safe and secure video calls. If your device uses apps, you need to download the app so that our Senior Personal Bankers can talk to you through Zoom.
A handy service for your community.
If you don’t work or live near one of our branches, then you might appreciate us coming to you. Our Bank on Wheels service could help make life a little easier.
You can use our full range of services in our Ulster branches.
You can use our Branch Locator to find your local branch that best meets your needs:
Get your general banking done at a local Post Office® branch.
As a Ulster customer, you can:
Discover your local Community Banker and how they can help you.
Our Community Banker’s are professionally qualified bankers who meet our customers where it's most convenient for them – whether that's libraries, places of work, rugby clubs, leisure centres or even customers' homes.
Community Bankers available in selected areas.
