How did your application go?
My application was accepted
That’s great news!
You’ll receive your new credit card and PIN in the next 5-7 working days. Both will be sent separately, and your PIN will likely arrive before your card does.
If you already bank with us, you will soon see your credit card alongside other accounts on online banking or the mobile app. There’s nothing else we need from you to make this happen.
I have been asked to provide more information
Sometimes we need a bit more information to confirm your identity or to validate your income. You will receive an application pack in the post in the next 3-5 days that details exactly what documents we require.
My application was declined
When coming to our decision, we use a process called credit scoring, as well as taking into account any current information that is available to us.
We understand it can be disappointing when an application is declined. To help you understand why we decline some applications, please consider reading our guide to borrowing and credit scoring. This may also assist you when making future credit applications.
How did we do?
We’re passionate about making sure you receive great customer service, and your feedback helps us to continually improve the service we give.
We’d be grateful if you could take a few minutes to complete our short survey about your experience today.