Make a change to your account

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Make a change to your account

Existing customers

Remove an account holder

 

What you need to know

 

Removing someone from your account means your account will change from a 'joint account' to a 'sole account'. You can do this by submitting a request online. The person remaining on the account will need to start the request.

To remove someone, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be removed from the account.

 

What you'll need

 

  • A selfie (front and side profile)
  • Photo ID (e.g. passport, driving licence or EU ID card).
  • The person you're removing will also need both a selfie and photo ID once we contact them, following your request.

 

Step-by-step guide

 

  1. You must submit your request via our online platform, DigiDocs
  2. Follow the link below to register/sign in and follow the steps to submit your request
  3. The person you're removing from the account will then receive an email from noreply@digidocs.ulsterbank.co.uk, to register/log in and confirm their removal 
  4. Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability.

 

Let's get started
Adding an account holder

 

What you need to know

 

Adding someone to your account means your 'sole account' will become a 'joint account’ and both account holders will have equal ownership of any funds or overdrafts. It's important to consider this before adding someone, as you won't be able to remove them in future without their consent.

You add someone to your account by submitting a request online. Please note, you'll need their consent. This means we’ll ask you for their email address so we can contact them to confirm they are happy to be added to the account.

 

What you'll need

 

  • A selfie (front and side profile)
  • Photo ID (e.g. passport, driving licence or EU ID card)
  • The person you're adding will also need photo ID. If they are not already a Ulster Bank customer we require 2 forms of ID and a document confirming their address.

 

Step-by-step guide

 

  1. You must submit your request via our online platform, DigiDocs
  2. Follow the link below to register/sign in and follow the steps to submit your request
  3. The person you're adding will then receive an email from noreply@digidocs.ulsterbank.co.uk, to register/log in and confirm they're happy to be added
  4. Once this has been completed, we'll action the request within 3-5 working days. If you have an overdraft, this may take slightly longer as we'll need to re-confirm affordability
Let's get started
Frequently asked questions
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Icon expand What do we mean by a 'joint account'?

A joint account allows more than one person to operate the account. This is convenient when you have joint bills to pay and you need to give each other access to your account.

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Icon expand What do we mean by 'sole account'?

If your personal circumstances change you may decide to remove someone from your joint account. Only you then have access to your account once the joint account holder is removed.

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Icon expand What type of account can I remove someone from?

You can follow this process if you hold a current account or a savings account with us. If you're looking to remove someone from a joint account that already has more than 2 account holders, you cannot complete this request online and will need to visit your local branch.

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Icon expand Who can I add and to what accounts?

You can add anyone aged 18+ who is a UK resident. You can only submit an online request if you're adding someone to a Select or Foundation current account. We cannot accept saving accounts online.

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Icon expand What if my account has an overdraft?

As part of the application you will be asked to complete an affordability check. This may result in a reduction or removal of your overdraft limit based on the account being in a sole name.

  • If your overdraft limit needs to be removed, you will need to pay any outstanding balance back first. 
  • If your overdraft limit needs to be reduced, your overdraft balance must be less than the new limit.

 

This may also increase the time taken to process your application.

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Icon expand I need help uploading my documents online

To help get you started with our online process, read our handy DigiDocs guide for tips on how to upload your documents.

DigiDocs guide
Current accounts How can we help?
Manage your current account
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