Acceptable Identification

Setting up your status Acceptable Identification

We require one document from both Table A and B below


Icon expand Table A - Proof of your identity (the item must display your full name)

Acceptable items – one item only Important notes
Common ID (Branch only) 
  • Current signed passport
  • Current full UK driving licence
  • EU national ID card
  • Non EU Nationals must provide a passport with a valid visa
We can accept these forms of ID in branch but we cannot accept these via post, so please do not send these to us
HM Revenue and Customs 
  • Notification – Coding or Demand
  • Disabled Persons Tax Credit
  • National Insurance Contributions Account Statement
Tax notifications and correspondence must be either less than 6 months old or dated within current (April to April) financial year 

P60s, P45s and NI Number Confirmation Letters are not acceptable
Benefits Agency – Notification 
  • Child Benefit
  • Working/Child Tax Credit
  • Pension
  • Disability
  • Income Support
  • Incapacity Benefit
Benefit Agency notifications must have been issued within the last 12 months and be valid for current or future benefits 

Please note that benefits documents are valid for the addressee only and are not acceptable identification for other parties named within the course of the document
Under 20s Only 
  • Birth Certificate
Should only be used if none of the above are available

Icon expand Table B - Proof of address (the item must show your current address)


Acceptable items - one item only Important notes


  • Bank
  • Building Society
  • Credit Card
  • Mortgage
Statements should be no more than 6 months old 

Mortgage summary statement should be no more than 12 months old

Household Bills

  • Utilities (e.g. gas, electricity, water, telephone, cable services & satellite TV)
Bills should be no more than 6 months old 

Mobile phone bills & TV licences are not acceptable

Local Authority

  • Council Tax Bill or Demand
  • Rent Book/Card
All items should be no more than 12 months old and be valid either for the current financial year or the one immediately upcoming.

Document Guidelines

  • Please provide originals only. We cannot accept photocopies and items printed from the internet including bank statements.
  • Individual items can only be used once, either for Table A or Table B but not both.
  • We will return your documentation once we’ve processed your application.
  • If you don't have any of the above documents, please contact your nearest branch to discuss.
Set Tab for lightbox