Cora | Ulster Bank

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Meet Cora

Here to help you 24/7

Add your signposting title here… Introducing Cora

Meet Cora, your digital assistant. Available 24/7 to support you with questions about day-to-day banking. 

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

Features

Change your details

 

Update your address, phone number, email address or name.

Balance and transactions

 

In your app or Anytime Banking, Cora can securely see your spending to search your transactions.

Order a PIN reminder

 

Forgotten your PIN? Get a PIN reminder.

Report a lost card

 

Cancel your lost card and securely order a new one.

Apply for a mortgage

 

Secure a mortgage offer on a new house or remortgage your current home.

Search our FAQs

 

Access our comprehensive suite of FAQs.

Add your signposting title here… How to chat with Cora

Keep your question simple and straight to the point.

Here a few examples:

  • I want to set up a standing order
  • How do I make a payment
  • How do I download a statement

Cora might ask you a few more questions to make sure you get the right answer and will tell you how to resolve your issue. In some cases, you may be put through to a human colleague.

Where to find Cora

Mobile app

 

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat. Criteria apply.

Download the app

Anytime Banking

 

Log into Anytime Banking. From your home screen, just click ‘Need help?’ to start a chat. Criteria apply.

Register for Anytime Banking

Our website

 

You can find Cora on the right hand of your screen waiting to help on some of our web pages (including this one).

Add your signposting title here… Why ask Cora

Personal

Knowledgeable

Available 24/7

What's new?
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Icon expand Retail Disputes

If you need help with a transaction and you want a debit or credit card refund, Cora can help.

How to dispute a transaction

 

1. Start a chat with Cora and type 'card payment dispute'

2. Answer a few questions 

3. Depending on your situation, Cora will tell you what you need to do to get a refund

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Icon expand Tap to Call

Tap to Call is a new feature in our app via Message us.

You can now simply tap a button to call some of our teams, saving you time dialling a phone number.

Tap to Call isn't available for all teams and instead you'll be given a number to call.

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Icon expand Account holder

Adding or Removing a Party from an account

Cora can now show you how to amend an account, whether you want to add a party or to remove them. Previously you would need to visit a branch to make any changes.

To remove or add someone to an account, ask Cora one of the following depending on what you want to do:

  • 'I want to remove someone from my account'
  • 'I want to add someone to my account'
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Icon expand Future features

Videos

As well as telling you how you can do your banking, Cora will be able to display helpful videos showing you what to do.

Add your signposting title here… Frequently asked questions
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