Coronavirus

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Coronavirus (COVID-19)

We're here to support you

An update from Ulster Bank on coronavirus

As the coronavirus outbreak continues, we all face the difficult challenge of responding to the impact it is having on our lives. We are here to support you through these uncertain times.

Please help us to support those most vulnerable by only calling or visiting our branches if it’s absolutely critical, and you are unable to do what you need to on our app or Anytime Internet Banking. If you need help with completing your banking this way, our webchat and Message Us support are there for you.

We remain fully committed to finding ways to support customers affected by coronavirus and are regularly reveiwing what we can do to help. Please check in on this page to find our latest support and resources for you during this time.

A note about contacting us

Our phone lines are extremely busy, please only call if it's absolutely critical

We are currently experiencing extremely high call volumes. Due to the number of calls we are receiving your line may be silent while waiting. You will find the most up to date ways we can support you on this page.

Help managing your money due to coronavirus

We know you may be worried about being impacted financially due to coronavirus. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak. Please note that if you decide to call us, there will be a higher than normal call wait time, and calls may be recorded for training and monitoring purposes. 

1. Payment holidays for up to 3 months to support with the impact of coronavirus on Ulster Bank Mortgages. You can find more information on applying for a payment holiday on our managing your mortgage page

2. Payment deferrals of up to 3 months to support with the impact of coronavirus on Ulster Bank Loans

 Log into our mobile app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus loan' in your message 

Find out how to get the app

3. You can apply to increase your credit card limit

4. Refunds on request for Ulster Bank credit card cash advance fees, where you've needed to access cash in an emergency

5. Early closure of Ulster Bank savings accounts to access cash with no early closure charge

6.You can request an increase in your Ulster Bank Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, you can call us on 03457 424 365

7. From Monday 30th March, for three months, all of our Personal Banking customers using their overdraft will pay less as we’re keeping overdraft interest at their current rates and they won’t pay any fees or charges. To find out more, please see our overdrafts page

8. We won’t charge a late fee for any credit card payments due from 1st April until 30th June 2020. You don’t need to get in touch, we will do this automatically. You should still try to make at least your minimum monthly payment on time to avoid affecting your ability to get credit in the future.

9. The limit for contactless spending with your debit or credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.

Find out more about contactless limits here

Need a bit more help?

Visit our struggling financially page

If you need a bit more help with your finances, you can visit our struggling financially page to explore the different ways we can support you.

Struggling financially page
Help if you can't get to the branch

Manage your everyday banking

 

Use our mobile app and Anytime Internet Banking*

You can use our mobile app and Anytime Internet Banking without having to leave your home.

*Criteria applies.

How to bank from home

Get face-to-face help without going out

 

Use our Video Banking service*

If you’re unable to visit a branch, our video bankers may be able to help you.

*Criteria applies.

Learn about video banking

Support while you're self-isolating

 

Helping you access and manage your money

We've set up our banking for everyone page to support customers who are in a period of self-isolation due to age or other health conditions.

Banking for everyone

Supporting NHS workers

 

Dedicated support for your banking needs

If you work for the NHS, we want to do everything we can to help you during this time. We've set up a new telephone line for you, so you can get advice about your finances 24/7.

Supporting NHS workers
Be aware of scammers

We want to keep you safe. Scammers are taking full advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.

With scammers looking to exploit every opportunity they can, you’re more likely than ever to be a target of their tricks. Don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep you, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.

Security centre
Travel plans and coronavirus

If you are concerned about planned travel arrangements and how coronavirus could impact them, it's best to contact the company you booked with in the first instance for further guidance. 

For questions about coronavirus and the Ulster Bank travel insurance included with your packaged account benefits, please see our FAQ page.

Coronavirus travel insurance FAQs
Helpful information

Ulster Bank business coronavirus support

If you’re concerned with the financial impact of coronavirus on your business, your supply chain or your cashflow, we are here to help.

Service status page

To help minimise the spread of coronavirus, we are carefully following the latest government recommendations and are putting plans in place to ensure we can continue to service our customers. 

Branch locator

To find which of our branches are currently open and their opening hours, please visit our branch locator.

Latest coronavirus travel guidance from the Foreign and Commonwealth Office (FCO)

Updates on coronavirus from the World Health Organization

Donate to the National Emergencies Trust (NET)

The National Emergencies Trust (NET) has launched a fundraising appeal to raise funds to help local charities support those individuals suffering hardship as a result of the coronavirus outbreak in the UK.

Check how our services are running
Our service status
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