If you or someone you know is a victim of financial abuse, we can offer support to help you regain control of your money.Get in touch with our specialist team
Financial abuse (also referred to as economic abuse) can take a variety of different forms; it might be financial control, exploitation or sabotage. It can happen in a range of different relationships including partners, family members or carers. Financial abuse could happen to anyone.
If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.
You or someone you know may be affected by financial abuse. Here are some questions which might help you recognise if this is the case.
Has your partner/family member/carer or friend:
- Asked you to account for everything you spend?
- Insisted you give them your income from salary or benefit payments?
- Stopped you from having access to your bank account or insisted their name be added to your accounts?
- Forced you to take out credit agreements for products that they then use for example car finance or mobile phone contracts?
- Forced you to put all the household bills in your name?
- Stopped you from going to work/college or university?
- Cashed your pension or other cheques without your permission?
- Stopped you from spending on essentials?
If you're affected by financial abuse, we can offer support to help you. Our specialist team are trained to help in these kind of situations and will be respectful and confidential. Where appropriate, they will tailor solutions to your individual circumstances and work with you to make your banking safe and secure, including areas such as:
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We understand that your circumstances may make it difficult to have mail received at your home address. We can help you access online statements or update your address to deliver your mail to a secure location.
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We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.
Icon expand Cards, PINs and passwords
We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.
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We can help you deal with joint accounts, for example suspending a joint account to make sure no transactions are made or closing a joint account.
There are three simple ways to get in touch, so we can arrange for to you speak to a member of our specialist team:
- Online, by completing the simple online form below with your contact details and the days and times we can get in touch
- In person, by visiting any Ulster Bank branch
- By phone, by calling our Customer Support Centre on 0345 948 2222
If you are concerned about the way a family member or friend is being treated and want advice or guidance about the best way to help them, then the organisations below can provide you with support and information.
If you are worried that your friend or family member is in immediate danger, then call the police on 999.
Ulster Bank and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse. Here are some other organisations who can also offer you help, support and practical advice.
If you are experiencing domestic violence or abuse, or financial abuse and are in immediate danger, call the police on 999.
Surviving Economic Abuse
Free phone 24 hour National Domestic Helpline run in partnership with Refuge:
England: 0808 2000 247
Wales: 0808 8010 800
Scotland: 0800 027 1234
Northern Ireland: 0808 802 1414
The Men's Advice Line
A confidential helpline for all men experiencing domestic violence by a current or ex-partner
0808 801 0327
UK helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse
0800 999 5428
Forced Marriage Unit
0207 008 0151
Action on Elder Abuse
A free helpline offering information, advice and support for older people in England, Wales, Scotland and Northern Ireland.
080 8808 8141
Information, advice and support on lots of different topics, including debt, money matters, housing and benefits. Support across England, Wales, Scotland and Northern Ireland.
03454 04 05 06
Money Advice Service
Find your nearest location to get free debt advice.
0800 138 7777
Credit Reference Agencies
You can receive a free credit report to understand more about your own credit rating and all the financial services products held in your name.
Law Centres Network
Centres which can offer free legal advice across the UK.
A free information and advice service and helpline on housing and homelessness in England, Scotland, Wales and Northern Ireland.
0808 800 444
A website with information on benefits, charity, local authority grants and support services across England, Scotland, Wales and Northern Ireland.