Financial Abuse | Help and Support | Ulster Bank

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Financial abuse

If you or someone you know is a victim of financial abuse, we can offer support to help you regain control of your money.

Get in touch with our specialist team
What is financial abuse?

Financial abuse (also referred to as economic abuse) can take a variety of different forms; it might be financial control, exploitation or sabotage. It can happen in a range of different relationships including partners, family members or carers. Financial abuse could happen to anyone.

If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.

 

What could financial abuse look like?

You or someone you know may be affected by financial abuse. Here are some questions which might help you recognise if this is the case.

Has your partner/family member/carer or friend:

  • Asked you to account for everything you spend?
  • Insisted you give them your income from salary or benefit payments?
  • Stopped you from having access to your bank account or insisted their name be added to your accounts?
  • Forced you to take out credit agreements for products that they then use for example car finance or mobile phone contracts?
  • Forced you to put all the household bills in your name?
  • Stopped you from going to work/college or university?
  • Cashed your pension or other cheques without your permission?
  • Stopped you from spending on essentials?
How we can help

If you're affected by financial abuse, we can offer support to help you. Our specialist team are trained to help in these kind of situations and will be respectful and confidential. Where appropriate, they will tailor solutions to your individual circumstances and work with you to make your banking safe and secure, including areas such as:

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We understand that your circumstances may make it difficult to have mail received at your home address. We can help you access online statements or update your address to deliver your mail to a secure location.

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We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.

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We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.We can help you set up a new bank account that is unconnected to any existing joint accounts you may have.

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We can help you deal with joint accounts, for example suspending a joint account to make sure no transactions are made or closing a joint account.

How to get in touch

There are three simple ways to get in touch, so we can arrange for to you speak to a member of our specialist team:

  • Online, by completing the simple online form below with your contact details and the days and times we can get in touch
Complete our simple online form
  • In person, by visiting any Ulster Bank branch  
  • By phone, by calling our Customer Support Centre on 0345 948 2222
Worried about a family member or friend?

If you are concerned about the way a family member or friend is being treated and want advice or guidance about the best way to help them, then the organisations below can provide you with support and information.

If you are worried that your friend or family member is in immediate danger, then call the police on 999.

It's your money

Check out this leaflet to find out more about how financial services firms can help if you are a victim of financial abuse. 

UK Finance - It's your money

 

Information and resources

Ulster Bank and our specialist teams work in partnership with UK charity SafeLives, to protect and support customers who are victims of financial abuse. Here are some other organisations who can also offer you help, support and practical advice.

If you are experiencing domestic violence or abuse, or financial abuse and are in immediate danger, call the police on 999.

Surviving Economic Abuse

Free phone 24 hour National Domestic Helpline run in partnership with Refuge:

England: 0808 2000 247
Wales: 0808 8010 800
Scotland: 0800 027 1234
Northern Ireland: 0808 802 1414

The Men's Advice Line

A confidential helpline for all men experiencing domestic violence by a current or ex-partner 

0808 801 0327

Galop

UK helpline for lesbian, gay, bisexual and trans people experiencing domestic abuse

0800 999 5428

Forced Marriage Unit

0207 008 0151


Action on Elder Abuse

A free helpline offering information, advice and support for older people in England, Wales, Scotland and Northern Ireland.

080 8808 8141

Citizens Advice

Information, advice and support on lots of different topics, including debt, money matters, housing and benefits. Support across England, Wales, Scotland and Northern Ireland.

03454 04 05 06

Money Advice Service 

Find your nearest location to get free debt advice. 

0800 138 7777


Credit Reference Agencies

You can receive a free credit report to understand more about your own credit rating and all the financial services products held in your name.

Equifax
Experian
Call credit 

Law Centres Network

Centres which can offer free legal advice across the UK. 

Shelter

A free information and advice service and helpline on housing and homelessness in England, Scotland, Wales and Northern Ireland.

0808 800 444

Turn2Us
A website with information on benefits, charity, local authority grants and support services across England, Scotland, Wales and Northern Ireland.

Got a question? Visit Support Centre
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