Gambling block | Struggling financially | Ulster bank


Gambling block

Struggling financially

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Add your signposting title here… Worried about gambling? We're here to help

If you’re worried about how much you're spending on gambling, then there is lots of support out there to help you. Including us. Our hugely experienced team help people with their financial difficulties every day, and some of them are specifically trained in dealing with addictions including gambling.

If you’d like to talk to us, just get in touch.

Add your signposting title here… Taking back control of your credit card

If you use your credit card to gamble then it’s important you know what that means for your money.

First of all, you are charged at the same interest rate as you would be for cash withdrawals (which is different to other online transactions). Plus, only the amount withdrawn can be paid back onto the card - so if you win money, you can’t use it to reduce your card balance.

If you want to reduce or stop your gambling on your credit card, you can lock your card so it can’t be used on gambling websites.

Add your signposting title here… How it works

Within the app, just go to ‘Manage my card’. If you don’t have the app you can download it here.

You then select ‘Lock card settings’.

Then hit the ‘Gambling transactions’ toggle to turn it off.

Transactions made by you and any additional cardholders will be stopped. And then we’ll send you a notification that your card has been locked for gambling websites.

Have a look at our FAQs below on the gambling block for more information on how it works or visit our Support Centre.

Understanding more about managing your gambling

What is the gambling block?                                      

The gambling block is a feature that allows you to block your MatserCard credit cards card from being used for gambling transactions. To turn on the gambling block you will need the mobile app. 

How do I turn the block on?

Open your mobile app and select your relevant credit card. Navigate to the ‘Manage my card’ page. Under the ’Lock Card Settings’ select ‘Gambling Transactions’ to enable the lock. To remove the block, navigate to the same page and unselect ‘Gambling Transactions’.

Can I turn off the block whenever I need?

The block can be turned on and off when needed. There is time no delay in adding/removing the block.

Can I put a gambling block on my debit card?

The block is for credit cards only.

Does the gambling block setting cover Apple Pay and Google Pay in app/point of sales purchases?         

If the gambling block is active, this will stop gambling transactions across all channels, including Chip and Pin, Contactless, Apple Pay or Google Pay, Online and In App.

Will Lottery transactions be blocked?

Lottery tickets purchased online/in app will be declined and you will get a notification informing you of this, however, lottery tickets purchased physically in a retail store such as a Supermarket may be approved.

Will I receive a notification about payments being blocked? 

Yes, you should receive a Push notification or SMS if your payment is declined due to the gambling block setting being in place. 

Does the block apply to all cards linked to the account? 

If the block is applied, it will be applied to all cards (primary and secondary).

Add your signposting title here… Who else can help?

There are a number of different organisations who can support you if you want to change your gambling behaviour.



Add your signposting title here… Helping yourself with self-exclusion

If you’ve decided you want to cut down or stop gambling, you can ask to be ‘self-excluded’. All licensed gambling businesses - arcades, betting shops, bingo halls, casinos and online betting sites - have their own arrangements to help those who decide to self-exclude.

You can arrange your self-exclusion with individual companies by talking to staff at their venues, or by visiting their websites (usually in a ‘Responsible gambling’ or ‘Help’ sections).

To self-exclude from more than one bookmaker in your area, call the self-exclusion helpline on 0800 294 2060.

Gamstop also provides a free service that lets you self-exclude from multiple websites.

You can also buy software that blocks gambling sites on all your devices. There are a few different ones to choose from, so it’s best to do a bit of research to see what features and price suits you best.

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Need financial help?

For mortgage debt assistance call us today on 0345 3016910

For loan or overdraft debt assistance call us on 0345 6023112

For credit card debt assistance call us on 028 90898900

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