Gambling block | Struggling financially | Ulster bank

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Gambling support

Struggling financially

Add your signposting title here… Worried about gambling? We're here to help

If you’re worried about how much you're spending on gambling, or its having an impact on your health or relationship it’s time to get help. There is  lots of support available. Understanding the role gambling plays in your life it's an important step in making changes to reduce the harm it causes. 

Add your signposting title here… Do you recognise any of the following?
  • Uncontrolled spending
  • Significant time spent gambling
  • Concealing or lying about gambling behaviour
  • Gambling impacting on relationships with family and friends
  • Withdrawal from family activities
  • Spending excessive amounts of time on a computer
  • No apparent interests or leisure pursuits
  • Absence from school, college, university or work
Add your signposting title here… Self-help

There are things you can do to help yourself and organisations that can help:

  • If you have a NatWest Debit or Credit Card, you can block gambling transactions on your mobile app (then link to the section below)
  • You’re not alone, it’s important to talk to someone - a friend, a close family member, a colleague at work, your bank or a professional.

There is hope and help is available if you need it. 

 

Self-assessment

GamCare offer a self-assessment tool that can help you understand the impact gambling is having in your life.

Self-assessment tool
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.
Add your signposting title here… Taking back control of your spending

The gambling block feature allows you to lock your card using your mobile app so that it can’t be used on gambling websites.

 

How it works


Setting up the gambling block couldn't be simpler. Follow these three easy steps and you're good to go.

1. Within the mobile app, choose your account and select 'Manage my card' from the list of options

2. Select 'Card payment controls' from the options on the screen

3. Then hit the ‘Gambling’ toggle to turn it off

To remove the block, navigate to the same page and unselect ‘Gambling Transactions’. Once switched on, the block cannot be removed for 48 hours.

Transactions made by you and any additional cardholders will be stopped. We’ll send you a notification that your card has been locked for gambling websites.

Get the app
Frequently asked questions

Does the gambling block cover Apple Pay and Google Pay purchases?

If the gambling block is active, this will stop gambling transactions across all channels, including Chip and Pin, Contactless, Apple Pay or Google Pay, Online and In App.

What will happen to my regular payments when the gambling block is active?

Gambling subscriptions and regular gambling payments will be declined if the block is active.

Can I turn off the block whenever I need?

The block can be turned on and off when needed. There is a 40-hour delay in adding/removing the block.

Will lottery transactions be blocked?

Lottery tickets purchased online/in app will be declined and you will get a notification informing you of this, however, lottery tickets purchased physically in a retail store such as a Supermarket may be approved.

Will I receive a notification about payments being blocked?                                  

Yes, you should receive a Push notification or SMS if your payment is declined due to the gambling block setting being in place. 

Can I use the gambling block on my credit card?     

In line with the guidance issued by the Gambling Commission and the Department for Culture, Media and Sport (DCMS), the use of credit cards for gambling has been banned since 14 April. This applies to any form of gambling, either online or and at land-based gambling businesses.

The mobile app still allows you to switch on the gambling block the same way you would switch on the block on your debit card.

Add your signposting title here… Gambling support

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling across England, Scotland and Wales. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.

Advisers will listen to you and provide confidential advice, information and practical help. Advisers can also provide information about or refer into other important support services, such as debt and financial advice services. For more information on the National Gambling Treatment Service you can also visit the GambleAware website.

• GAMSTOP enables UK residents to exclude themselves from all gambling sites licensed to operate in Great Britain.
 

• The Multi Operator Self-exclusion Scheme allows you to choose the betting shops that you would like to be excluded from. Call 0800 294 2060 or visit or visit their website.
 

• SENSE is the national self-exclusion programme for land-based casinos. For details about how to enrol, visit their website.
 

• The Bingo Association can help you to selfexclude from all bingo halls.
 

• BACTA manages self-exclusion for arcades 12 and adult gaming centres.

Add your signposting title here… Self-exclusion

You can take action to self-excluded yourself from gambling . All licensed gambling businesses - arcades, betting shops, bingo halls, casinos and online betting sites - have their own arrangements to help those who decide to self-exclude.

You can ask the staff in a venue to do this for you, or you can arrange exclusion from multiple gambling venues or sites through ‘multi-operator self-exclusion schemes’.

Add your signposting title here… Blocking software

Blocking software is a computer programme that limits access to websites or other services available over the internet. Some software is free, some charge a fee. We would encourage you to do your research and find out which is the best product for you. For smartphones and tablets, you can also search on the App store or the Android Market to find available products. If you are using iOS, on an iPhone or iPad, you can use the inbuilt parental blocker that will prevent access to gambling related content. You would need someone else to set the password for you.

 

These are examples of gambling-specific blocking software: 

  • Gamban  (Mac OS X, Windows, Android and iOS)
  • Gamblock  (Windows computers and Android phones)
  • Betfilter  (Windows, Mac, Android and iOS)
  • BetBlocker  (Windows, Linux and Mac)

Find out more on the GamCare website.

Add your signposting title here… Who else can help?

Gambling can be harmful; not talking about it can make it worse. There are a number of different organisations offering support for gamblers and their loved ones.

Gambling support

Help with your finances

We're here to help
Support centre

Need financial help?

For mortgage debt assistance call us today on 0345 3016910

For loan or overdraft debt assistance call us on 0345 6023112

For credit card debt assistance call us on 028 90898900


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