Going on holiday - Help and Support

Going Abroad?

Choose the right options for you

Anytime Banking available to customers aged 11+ with an Ulster account. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Let us know you're going on holiday...

Register your travel details with us at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

Mobile

With our app it's easier than ever to tell us you're travelling so you can use you debit and credit card abroad

You can create one Travel Plan at a time, for a maximum period of 90 days, that includes up to seven countries. Each country needs to be registered individually. The Travel Plan will apply to debit and credit cards (MasterCards only) attached to accounts managed via Mobile Banking and only in your name. Joint account holders should register separately.

App available to customers with Anytime Internet Banking and a UK or international mobile number in specific countries.

Step-by-step guide to Travel Plans on the mobile app

Download the app

Online

Log in to Anytime Internet Banking to let us know you're going on holiday

Now you can register your travel plans via Anytime Internet Banking at least 24 hours before your trip. All you need to do is:

Log in to Anytime Internet Banking
Start a chat with one of our team to register your travel plans

Give us a call or pop into a branch

Here are the other options to let us know you're going on holiday...

You can also call Telephone Banking or pop in to your local branch where our staff would be happy to help do this for you. Just make sure you let us know at least 24 hours in advance.

Top tip: Make a note of our phone numbers before you travel, so that you can get in touch with us easily if you need to.

Add your signposting title here… Using your card abroad

Using your cards abroad saves you the hassle and worry of carrying cash. It also reduces the need to bring different currencies when travelling extensively, making it easier to budget.

With Ulster Bank, we help to protect you while you are abroad, so before you go:

Let us know you’re going away using the mobile app, then you can have a hassle-free holiday.
(MasterCard customers only, each credit card must be registered separately.)
Make sure you've provided us with your mobile number in case we need to contact you.
Take a note of our emergency contact number should you have any problems with your cards.

Try our card currency calculator

NatWest travel money Using cash abroad is easy

The last thing you need when you're abroad is to have to think about where you're going to get your local currency.

With the Ulster Bank travel money service, you get the benefits of:

- You can pre-order almost any currency

- Delivery to a branch of your choice

- Payment direct from your account

See our exchange rates

young boy sitting on the dock of the bay

Add your signposting title here… Make sure that you're covered

Remember to take your EHIC card with you if you're travelling in Europe, this will let you get state healthcare at a reduced cost or sometimes for free - you will still need Travel Insurance.

Don't forget, if you have a current account with benefits with us, you could be covered by our travel insurance.

uFirst Membership Services

NatWest travel money Leftover currency?

When you return from your trip, we will gladly buy back your leftover foreign currency notes and Travellers Cheques, providing the notes are in an acceptable condition. Remember, we don't buy back coins or certain denominations of bank notes and will only purchase currency that we deal in at that time.

View our exchange rates

Planning a trip?

Useful phone numbers