Online statement explained
Understanding your online banking statement
Online banking makes it easy to search your account history by date or transaction type, view up to 7 years of statement history, or switch from paper to online statements. You can keep up to date with you latest transactions online in a number of ways:
Online PDF statements
You can access up to 7 years of statement history online via PDF. These can be downloaded or printed should you need a copy of your statement.
Your online statement includes the following information:
- Account: Name of the account the statement covers
- Period: Time frame the statement covers
- Date: The date when the transaction was made by yourself or claimed by the retailer
- Type: This is the type of transaction which has been completed and is displayed as an abbreviation. For a full list of these see Statement References
- Description: This gives more detail about the transaction
- Paid in: Value of the transaction paid (credited) into your account
- Paid out: Value of the transaction taken out (debited) from your account
- Balance: This is the balance of the account when the transaction was completed
Did you know.....
You can also access a PDF copy of your Certificate of Interest through online banking should you need it for tax purposes.
Icon expand Payments made by using your debit card in a shop
When you buy something in a shop using your debit card, your 'available funds' are decreased by the amount you have spent. However your 'balance' will only change when the retailer claims the funds from your account. Its at this point that you will be able to see the transaction on your statement and your balance is reduced.
Retailers can take up to 4 days to claim the funds from your account.
When making a purchase using your debit card it will show on your online banking Acount Summary mini-statement as a 'Debit Card Transaction'. You can also see more information about the transaction buy hovering your mouse over the transaction on your mini-statement.
On your full statement, the last four digits of your card number, the date of the transaction and the name of the retailer are shown.
Icon expand Regular payments like direct debits or standing orders
When a standing order or Direct Debit is claimed from your account, your balance and available funds will be reduced by the amount of the claim.
For example, if your regular payment is due to be paid on a Monday, your balance and available funds are usually reduced by the amount of the transaction on the previous Saturday morning.
On your Account Summary mini-statement, the transaction will appear as 'Standing order' or 'Direct debit'.
On your full statement, only the retailers name is displayed for a Direct Debit.
On your full statement, more information is shown for a standing order e.g. J.BLOGGS CLEANING, FP 26/06/14 30, 33041853145939000R.
Icon expand Salary payments on your statement
Most salary payments are paid via BACS and appear automatically on the day the salary is due.
Icon expand Online payments on your statement
If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.
If the payment is made after 6:30pm, the payment will appear to be made on the following day but your balance and available balance are usually reduced immediately.
The payment will usually appear on your statement as 'CALL REF.NO.XXXX' where XXXX is a unique number that identifies your online banking session. Once our systems complete their processing (usually overnight) a full description will be displayed on your statement as well as the original call reference number.
Icon expand Funds paid in at a branch
If you pay in cash, it is immediately reflected in your balance and available funds. This will appear as a 'Teller transaction' on your mini-statement. The sort code of the branch you used will also be displayed in full online statements on the following business day.
If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days.
Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.
Icon expand What is an Annual Summary Statement?
This is a statement that includes charges, refunds and interest you have paid or received in the year. This is issued every 12 months on the anniversary of your account opening.
How long does it take for a transaction to appear on my account?
When you use your debit card within a shop, your available funds are usual decreased by the amount of your purchase but there will not be an immediate impact on your balance and the transaction will not instantly appear on your statement. Retailers can take up to 4 days to claim the funds and from that point, the transaction will clearly be displayed within your statement.
When you make a one-off, online payment to another person or a company, your balance and available funds are usually instantly updated and your payment will reach the recipient within 2 hours. The transaction will clearly be displayed within your statement.
What is a 'Call Ref'?
If you make a payment or transfer using online or telephone banking, a unique CALL REF. NO.XXXX is assigned to all transactions made within that session.
When an online or telephone banking transaction is initially debited from your account, the call reference number will show as the description on your statement.
Once our systems complete the processing of the transaction, a full description will be displayed on your statement as well as the call reference number.
The full description for these transactions is normally available by the next working day.
You may notice some call reference numbers showing as 0000, the CALL REF.NO.0000 is a transfer or payment made using our Mobile Banking app.
Why does information appear differently on different statements?
Information can be presented differently, on alternative statements, due to the means that we provide it and the available space associated with each statement type (e.g. your online mini-statement, mobile app statement, online statement or paper statement).
Which accounts can I see statements for in online and mobile banking?
You can view your full statements for current accounts, package accounts, saving accounts (including ISA) and credit cards within our online and mobile banking services.
In addition to this, within online banking a mini-statement is provided on the 'account summary' page as a quick reference to your 6 most recent transactions for these accounts, as well as for your mortgage and loan.