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Get in touch

Call 0800 051 0502

 

Lines are open:
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 5pm

Bank Holidays 9am-5pm (excluding Christmas Day, Boxing Day, New Years Day and Easter Sunday).

Calls are answered by U K Insurance Limited on behalf of Ulster Bank and may be recorded. Calls from mobile phones may not be free.

U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered Office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England and Wales. Registered No. 1179980.

Home Insurance How to make a claim

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: Call the Ulster Bank Insurance Team, we're here to help! We will register your claim straight away and answer any queries you may have and take you through the whole process. We have a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the crime.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 1, then option 1 )

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-6pm

Saturday 9am-2pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

Home Insurance How to track a claim

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help us locate your insurance claim in the process as quickly as possible.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 1, then option 2)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

Home Insurance Renewals

If it's time to renew your insurance policy or you have any questions about your home insurance renewal, call our Insurance Team who will be happy to help.

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 2, then option 1)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

Home Insurance Other queries

If you have any queries about your insurance policy, our team are here to help. Whether you want to discuss what's included in your policy, increase or amend your cover or if you'd like to raise a complaint our Insurance Team will be able to assist. 

Ulster Bank Insurance Team

Call: 0345 877 6703 (select option 2, then option 3)

(Relay UK: 18001 0345 877 6703)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Emergency helpline

Call: 0345 301 6245

(Relay UK: 18001 0345 301 6245)

Home Insurance Buildings cover

Buildings insurance covers the structure, fixtures and fittings of your home, for example, roof, walls, ceilings, floors, doors and windows, fitted kitchens, built-in cupboards and bathroom suites.

Most buildings insurance policies will also cover certain outdoor structures such as sheds, garages, gazebos and greenhouses.

Is buildings insurance compulsory?

If your property is mortgaged then your lender will require you to have adequate buildings insurance in place to help safeguard their investment in your home.

If you rent, buildings cover should be handled by your landlord.

Home Insurance Contents cover

Contents insurance is designed to cover your belongings. As a general rule, your contents are the things that could be taken with you if you decided to move house, for example, beds, furniture, TVs, clothes and jewellery.

Is contents insurance compulsory?

No. Unlike buildings insurance (which may be required by a lender before you can have a mortgage) contents insurance is completely optional, but a sensible idea.

Home Insurance Combined cover

A combined policy consists of both buildings and contents cover and is only suitable for people who own their homes.

Get in touch

Call 0800 051 1865

 

Lines are open:
Mon to Thu 8am - 8pm
Fri 8am - 6pm
Sat 9am - 5pm
(excl. public holidays).

Calls may be recorded. Calls from mobiles may not be free.

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