Once you have set up Anytime Internet Banking and Telephone Banking, you can manage your account and withdraw money either online, on the mobile app or by telephone banking. Our mobile app is available to customers with a valid device, Anytime Internet Banking and a UK mobile number.
If you have not been provided your Customer Number and given the option to set up your pin and password at the end of your application you’ll need to wait to receive your Customer Number and Activation Code before you can log in to Anytime Internet Banking for the first time. In most cases we’ll send your Customer Number 2 working days after your account is opened. Your Activation Code will then be sent 24 hours later as long as you provided a valid email address and mobile number during your application, otherwise your activation code will be posted to you.
To keep your money safe you’ll need to order a Card Reader, which will come with a card and pin, to withdraw money from your account. If you don’t have these, you can order them via Anytime Internet Banking by clicking Security and Order a Card Reader on the left hand side - these can take up to 15 working days to arrive. When your card reader arrives, you’ll need to enable it on Anytime Internet banking by clicking Security and Enable a Card Reader.
There are daily limits on payments via Anytime Internet Banking and the Ulster Bank Northern Ireland Mobile app. For Personal customers these limits are: £20,000.00 per working day however any payments made via Telephone Banking are limited to £10,000.00 per working day. The limit for personal customers is per person not per account. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance. You can withdraw up to £250 per day using the mobile app without a card reader, 72 hours after registering for Anytime Internet Banking.