Malwarebytes

Malwarebytes Premium

We are committed to keeping our customers safe and secure

Add your signposting title here… Keeping our customers safe and secure

We’re committed to helping you stay safe and secure online and are continuously investing in new fraud prevention tools and the latest security technology to keep you protected online.

Following a review of our existing services, we have formed a partnership with Malwarebytes to offer their product Malwarebytes Premium to our customers free of charge until at least May 2022.

For more information please see below

Add your signposting title here… Malwarebytes

Ulster Bank has partnered with Malwarebytes, a provider of industry recognised cyber security solutions, to make their Malwarebytes Premium product available for free (RRP £49.99) to our customers on up to 10 devices of their choosing.

During this initial phase the product will be available to our Personal and Premier Anytime Banking customers, initially to a small pilot group until early next year. The Bank will be looking to make the product available to our business and Bankline customers early in 2020.

Through our partnership, we can offer Malwarebytes Premium for the protection of supported versions of Windows, Apple Mac, Chromebook, Apple iOS (iPhone, iPad and iPod) and Android phones and tablets.

Frequently asked questions

How can I get Malwarebytes Premium?

Malwarebytes Premium is currently only available to select personal customers currently.

 

If you are a personal Anytime Banking customer and are opted in to receiving marketing communications, then you should have received an email from us. This email will contain information about Malwarebytes, your unique offer code and a link to the Malwarebytes sign-up page.

 

If you don’t have an email, this is likely due to your marketing preference choice. Unfortunately, we are not allowed to market this offer to customers who have opted out of such communications.

 

We are working hard to deliver a change to our Anytime Banking service, which will allow all customers to claim Malwarebytes Premium as soon as we can. We will be extending this offer to our business customers at this time too.

Why is Ulster Bank offering Malwarebytes Premium?

Malwarebytes is a widely respected anti-malware product which can protect your PC’s, tablets and phones from viruses and other malicious software. Their goal is to give every user a malware free experience.

 

It protects against emerging threats such as viruses which can target your personal data, ransomware which can encrypt or delete all your files and phishing scams which try to steal data with fake emails.

What systems does Malwarebytes Premium support?

Malwarebytes Premium is available for;
Windows -  Windows 10 (32/64-bit), Windows 8.1 (32/64-bit), Windows 8 (32/64-bit), Windows 7 (32/64-bit)
Mac - MacOS 10.10 (or higher)
iPhone, iPad and iPod - iOS 11 (or higher)
Android - Android 4.4 (or higher)
Chrome OS - Malwarebytes for Chromebook is only available for Chromebooks that can install apps from the Google Play Store.

 

We are offering this protection for free on up to 10 devices for personal and Premier customers and in future up to 30 devices for our business customers. 

What does Malwarebytes Premium do?

Malwarebytes Premium protects you by:

  • Detecting and removing viruses, ransomware and other malware in real time with advanced anti malware technology.
  • Catching threats automatically, so you're protected without even having to think about it.
  • Detecting and blocking phishing scams used to steal your identity or access your bank account.
  • Detecting and preventing contact with websites used by scammers and malicious parties.
  • Stopping unwanted apps at source, using known poor developer reputation to protect you
  • Tells you which Android apps may have excessive permissions
  • Detecting ransomware before it can lock your device (Windows and Android device only)
  • Combining spam call blocking, text message filtering, ad blocking, and protection from scam websites in one convenient iOS app. A similar Android app is in development and will be released soon.

How do I install Malwarebytes?

Once you have created your Malwarebytes account using your unique offer code, you will be presented with your licence key. You can follow the below guides on how to download and install Malwarebytes Premium, depending on your device;

 

Windows https://support.malwarebytes.com/community/windows

 

Mac https://support.malwarebytes.com/community/mac

 

Android & Chromebook https://support.malwarebytes.com/community/android

 

iPhone, iPad & iPod https://support.malwarebytes.com/community/ios

I have already paid for Malwarebytes, what can I do?

Our offer will not allow you to claim a refund from Malwarebytes for the licence you have already paid for however you will be able add the licence for 10 devices to that existing account. You can start using those immediately and cancel your existing account at its next renewal. To add your offer code to your existing account, follow the below steps.

  1. Click on the Ulster Bank specific Malwarebytes customer landing page
  2. Click the Sign in tab
  3. Enter your existing Malwarebytes account credentials
  4. When you click ‘Sign in’, you'll be asked to enter your offer code provided in the email
  5. Provided the offer code is valid, you will see your ten devices added to your account under a new license key.

If I am having issues with Malwarebytes where can I go for help?

Malwarebytes has a support page on their website which provides in depth guides which will help you solve most issues https://support.malwarebytes.com/

 

If you cannot find the answer to your issue, please sign into your account and raise a ticket, this will be managed via the priority Ulster Bank support queue and will be your fastest route to a solution.

Does having Malwarebytes Premium affect my Rights/Terms & Conditions?

Please see our Malwarebytes Software Offer Terms here

What happens if I am a victim of fraud after I download Malwarebytes?

Please see our Malwarebytes Software Offer Terms here

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