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Add Dispute type Container
Primary Dispute Configs
Primary Question : You’d like to cancel a recurring payment or subscription, or there’s a problem with a free trial, subscription or a recurring transaction (e.g. Netflix, Amazon Prime etc.)
Primary Question ID : 1
Primary Question : You’d like to cancel a recurring payment or subscription, or there’s a problem with a free trial, subscription or a recurring transaction (e.g. Netflix, Amazon Prime etc.)
Primary Question ID : 1
Secondary dispute 0
- Secondary Question : You've cancelled a subscription or a recurring transaction, but the retailer still took a payment
- Secondary Question ID : 11
- Secondary Text : You've cancelled a subscription or a recurring transaction, but the retailer still took a payment
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :1
- Secondary Dispute Text :FDP - Already Cancelled
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_13
- Secondary Question : You want to cancel a subscription or a recurring transaction
- Secondary Question ID : 12
- Secondary Text : You want to cancel a subscription or a recurring transaction
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :1
- Secondary Dispute Text :FDP - New
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_11
- Secondary Question : Remove a previous cancellation request
- Secondary Question ID : 13
- Secondary Text : Remove a previous cancellation request
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :1
- Secondary Dispute Text :FDP - Remove
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_12
Primary Dispute Configs
Primary Question : You haven't received your goods or services (including flights or holidays)
Primary Question ID : 2
Primary Question : You haven't received your goods or services (including flights or holidays)
Primary Question ID : 2
Secondary dispute 0
- Secondary Question : You paid for flights or a package holiday you haven't received
- Secondary Question ID : 21
- Secondary Text : You paid for flights or a package holiday you haven't received
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :4
- Secondary Dispute Text :Services not Rendered (FLIGHTS)
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_21
- Secondary Question : You paid for services that you haven't received
- Secondary Question ID : 22
- Secondary Text : You paid for services that you haven't received
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :3
- Secondary Dispute Text :Services not Rendered
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_22
- Secondary Question : You paid for goods but they didn't arrive
- Secondary Question ID : 23
- Secondary Text : You paid for goods but they didn't arrive
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :2
- Secondary Dispute Text :Goods not Received
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_23
Primary Dispute Configs
Primary Question : You've returned or cancelled goods/services but you haven't received a refund
Primary Question ID : 3
Primary Question : You've returned or cancelled goods/services but you haven't received a refund
Primary Question ID : 3
Secondary dispute 0
- Secondary Question : You've returned or cancelled goods/services but you haven't received a refund
- Secondary Question ID : 31
- Secondary Text : You've returned or cancelled goods/services but you haven't received a refund
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :5
- Secondary Dispute Text :Cancelled Merchandise or Services
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_31
- Secondary Question : The retailer agreed to give you a refund, but you haven't received it
- Secondary Question ID : 32
- Secondary Text : The retailer agreed to give you a refund, but you haven't received it
- Secondary supportingInfo : both
- Secondary Dispute ID :6
- Secondary Dispute Text :Unapplied Refund/Credit Not Processed
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_32
Primary Dispute Configs
Primary Question : You authorised a payment and were charged more than once or charged the wrong amount in error by the retailer
Primary Question ID : 4
Primary Question : You authorised a payment and were charged more than once or charged the wrong amount in error by the retailer
Primary Question ID : 4
Secondary dispute 0
- Secondary Question : You've been charged more than once by the same merchant for the same purchase e.g. you bought a coffee but the coffee shop has charged you twice in error
- Secondary Question ID : 41
- Secondary Text : In order to process a dispute a retailers name must be shown identically across all transactions.
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :7
- Secondary Dispute Text :Duplication
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_41
- Secondary Question : You were charged more than once in error, with different payment methods by the same retailer
- Secondary Question ID : 42
- Secondary Text : You were charged more than once in error, with different payment methods by the same retailer
- Secondary supportingInfo : both
- Secondary Dispute ID :8
- Secondary Dispute Text :PBOM (Paid By Other Means)
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_42
- Secondary Question : A further transaction was taken, perhaps following a car rental or hotel stay
- Secondary Question ID : 43
- Secondary Text : A further transaction was taken, perhaps following a car rental or hotel stay
- Secondary supportingInfo : both
- Secondary Dispute ID :10
- Secondary Dispute Text :Final Audit
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_43
- Secondary Question : A retailer charged the wrong amount
- Secondary Question ID : 44
- Secondary Text : A retailer charged the wrong amount
- Secondary supportingInfo : both
- Secondary Dispute ID :11
- Secondary Dispute Text :Overcharge or Incorrect Amount
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_44
- Secondary Question : A transaction has been taken on a date much later that you expected
- Secondary Question ID : 45
- Secondary Text : A domestic transaction can take 3-5 working days and international transactions can take up to 10-14 working days. If they are outside these timeframes you should continue to the form.
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :23
- Secondary Dispute Text :Late Presentment
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_45
- Secondary Question : You expected a refund, but instead the retailer took the money again.
- Secondary Question ID : 46
- Secondary Text : You expected a refund, but instead the retailer took the money again.
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :12
- Secondary Dispute Text :Refund Applied as Sale
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_46
Primary Dispute Configs
Primary Question : You have used your card or a cash machine, but there was an issue
Primary Question ID : 5
Primary Question : You have used your card or a cash machine, but there was an issue
Primary Question ID : 5
Secondary dispute 0
- Secondary Question : You have withdrawn cash using your credit card from a UK or overseas ATM or you have used your debit card to withdraw funds overseas but there was an issue.
- Secondary Question ID : 51
- Secondary Text : You would only be able to a raise a dispute for Foreign Cash withdrawals. For any domestic withdrawals, please contact our direct banking team via our webchat service.
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :13
- Secondary Dispute Text :Cash Not Received
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_51
- Secondary Question : You were charged in the wrong currency
- Secondary Question ID : 52
- Secondary Text : You were charged in the wrong currency
- Secondary supportingInfo : empty
- Secondary Dispute ID :15
- Secondary Dispute Text :Incorrect Currency
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_52
Primary Dispute Configs
Primary Question : There's a problem with the goods or services that you've received
Primary Question ID : 6
Primary Question : There's a problem with the goods or services that you've received
Primary Question ID : 6
Secondary dispute 0
- Secondary Question : They’re faulty
- Secondary Question ID : 61
- Secondary Text : They’re faulty
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :16
- Secondary Dispute Text :Faulty or Defective Goods
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_61
- Secondary Question : You think they’re counterfeit (fake)
- Secondary Question ID : 62
- Secondary Text : You think they’re counterfeit (fake)
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :17
- Secondary Dispute Text :Counterfeit Goods
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_62
- Secondary Question : The goods aren't as described
- Secondary Question ID : 63
- Secondary Text : The goods aren't as described
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :21
- Secondary Dispute Text :Not as Described - Goods
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_63
- Secondary Question : The services aren't as described
- Secondary Question ID : 65
- Secondary Text : The services aren't as described
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :22
- Secondary Dispute Text :Not as Described - Services
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_64
- Secondary Question : They’re different to how they were advertised
- Secondary Question ID : 66
- Secondary Text : They’re different to how they were advertised
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :20
- Secondary Dispute Text :Misrepresentation
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_65
- Secondary Question : The quality of the product was different to what was advertised
- Secondary Question ID : 67
- Secondary Text : The quality of the product was different to what was advertised
- Secondary supportingInfo : eligibilitylegal
- Secondary Dispute ID :19
- Secondary Dispute Text :Quality of Goods or Services
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_66
- Secondary Question : Your dispute relates to Binary Trading
- Secondary Question ID : 64
- Secondary Text : This can also be known as win or lose options or digital options. Binary options is a win or lose platform where users bet on if a price on a share will go up or down.
- Secondary supportingInfo : both
- Secondary Dispute ID :18
- Secondary Dispute Text :Binary Trading
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_67
Primary Dispute Configs
Primary Question : Do not use
Primary Question ID : 7
Primary Question : Do not use
Primary Question ID : 7
Secondary dispute 0
- Secondary Question : A transaction has been taken on a date much later that you expected
- Secondary Question ID : 71
- Secondary Text : A transaction has been taken on a date much later that you expected
- Secondary supportingInfo : both
- Secondary Dispute ID :24
- Secondary Dispute Text :No Authorisation
- Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_7