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Add Dispute type Container
Primary Dispute Configs

Primary Question : There's a problem with a subscription or a recurring transaction
Primary Question ID : 1
Secondary dispute 0
  • Secondary Question : You want to cancel it
  • Secondary Question ID : 11
  • Secondary Text : You want to cancel it
  • Secondary supportingInfo : eligibilitylegal
  • Secondary Dispute ID :1
  • Secondary Dispute Text :FDP - New
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_11
Secondary dispute 1
  • Secondary Question : Remove a previous cancellation request
  • Secondary Question ID : 12
  • Secondary Text : Remove a previous cancellation request
  • Secondary supportingInfo : eligibilitylegal
  • Secondary Dispute ID :1
  • Secondary Dispute Text :FDP - Remove
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_12
Secondary dispute 2
  • Secondary Question : You've cancelled it, but the retailer still took a payment
  • Secondary Question ID : 13
  • Secondary Text : You've cancelled it, but the retailer still took a payment
  • Secondary supportingInfo : empty
  • Secondary Dispute ID :1
  • Secondary Dispute Text :FDP - Already Cancelled
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_13

Primary Dispute Configs

Primary Question : You haven't received your goods or services (including flights or holidays)
Primary Question ID : 2
Secondary dispute 0
  • Secondary Question : You paid for flights or a package holiday you haven't received
  • Secondary Question ID : 21
  • Secondary Text : You paid for flights or a package holiday you haven't received
  • Secondary supportingInfo : empty
  • Secondary Dispute ID :4
  • Secondary Dispute Text :Services not Rendered (FLIGHTS)
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_21
Secondary dispute 1
  • Secondary Question : You paid for services that you haven't received
  • Secondary Question ID : 22
  • Secondary Text : You paid for services that you haven't received
  • Secondary supportingInfo : empty
  • Secondary Dispute ID :3
  • Secondary Dispute Text :Services not Rendered
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_22
Secondary dispute 2
  • Secondary Question : You paid for goods but they didn't arrive
  • Secondary Question ID : 23
  • Secondary Text : You paid for goods but they didn't arrive
  • Secondary supportingInfo : empty
  • Secondary Dispute ID :2
  • Secondary Dispute Text :Goods not Received
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_23

Primary Dispute Configs

Primary Question : You've cancelled or returned the goods or services, but you haven't received a refund
Primary Question ID : 3
Secondary dispute 0
  • Secondary Question : You've cancelled or returned something (within the allowed timeframe), but you didn't receive a refund
  • Secondary Question ID : 31
  • Secondary Text : You've cancelled or returned something (within the allowed timeframe), but you didn't receive a refund
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :5
  • Secondary Dispute Text :Cancelled Merchandise or Services
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_31
Secondary dispute 1
  • Secondary Question : The retailer agreed to give you a refund, but you haven't received it
  • Secondary Question ID : 32
  • Secondary Text : The retailer agreed to give you a refund, but you haven't received it
  • Secondary supportingInfo : both
  • Secondary Dispute ID :6
  • Secondary Dispute Text :Unapplied Refund/Credit Not Processed
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_32

Primary Dispute Configs

Primary Question : You were charged more than once, or the wrong amount
Primary Question ID : 4
Secondary dispute 0
  • Secondary Question : You were charged more than once, using the same payment method.
  • Secondary Question ID : 41
  • Secondary Text : In order to process a dispute a retailers name must be shown identically across all transactions.
  • Secondary supportingInfo :
  • Secondary Dispute ID :7
  • Secondary Dispute Text :Duplication
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_41
Secondary dispute 1
  • Secondary Question : You were charged more than once, with different payment methods
  • Secondary Question ID : 42
  • Secondary Text : You were charged more than once, with different payment methods
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :8
  • Secondary Dispute Text :PBOM (Paid By Other Means)
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_42
Secondary dispute 2
  • Secondary Question : A further transaction was taken, perhaps following a car rental or hotel stay
  • Secondary Question ID : 43
  • Secondary Text : A further transaction was taken, perhaps following a car rental or hotel stay
  • Secondary supportingInfo :
  • Secondary Dispute ID :10
  • Secondary Dispute Text :Final Audit
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_43
Secondary dispute 3
  • Secondary Question : A retailer charged the wrong amount
  • Secondary Question ID : 44
  • Secondary Text : A retailer charged the wrong amount
  • Secondary supportingInfo :
  • Secondary Dispute ID :11
  • Secondary Dispute Text :Overcharge or Incorrect Amount
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_44
Secondary dispute 4
  • Secondary Question : A transaction has been taken on a date much later that you expected
  • Secondary Question ID : 45
  • Secondary Text : A domestic transaction can take 3-5 working days and international transactions can take up to 10-14 working days. If they are outside these timeframes you should continue to the form.
  • Secondary supportingInfo : eligibilitylegal
  • Secondary Dispute ID :23
  • Secondary Dispute Text :Late Presentment
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_45
Secondary dispute 5
  • Secondary Question : You expected a refund, but instead the retailer took the money again.
  • Secondary Question ID : 46
  • Secondary Text : You expected a refund, but instead the retailer took the money again.
  • Secondary supportingInfo :
  • Secondary Dispute ID :12
  • Secondary Dispute Text :Refund Applied as Sale
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_46

Primary Dispute Configs

Primary Question : You used your debit card or a cash machine abroad, but there was an issue
Primary Question ID : 5
Secondary dispute 0
  • Secondary Question : You made an overseas ATM transaction but encountered problems
  • Secondary Question ID : 51
  • Secondary Text : You would only be able to a raise a dispute for Foreign Cash withdrawals. For any domestic withdrawals, please contact our direct banking team via our webchat service.
  • Secondary supportingInfo : eligibilitylegal
  • Secondary Dispute ID :13
  • Secondary Dispute Text :Cash Not Received
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_51
Secondary dispute 1
  • Secondary Question : You were charged in the wrong currency
  • Secondary Question ID : 52
  • Secondary Text : You were charged in the wrong currency
  • Secondary supportingInfo :
  • Secondary Dispute ID :15
  • Secondary Dispute Text :Incorrect Currency
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_52

Primary Dispute Configs

Primary Question : There's a problem with the goods or services that you've received
Primary Question ID : 6
Secondary dispute 0
  • Secondary Question : They’re faulty
  • Secondary Question ID : 61
  • Secondary Text : They’re faulty
  • Secondary supportingInfo : both
  • Secondary Dispute ID :16
  • Secondary Dispute Text :Faulty or Defective Goods
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_61
Secondary dispute 1
  • Secondary Question : You think they’re counterfeit (fake)
  • Secondary Question ID : 62
  • Secondary Text : You think they’re counterfeit (fake)
  • Secondary supportingInfo :
  • Secondary Dispute ID :17
  • Secondary Dispute Text :Counterfeit Goods
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_62
Secondary dispute 2
  • Secondary Question : The goods aren't as described
  • Secondary Question ID : 63
  • Secondary Text : The goods aren't as described
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :21
  • Secondary Dispute Text :Not as Described - Goods
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_63
Secondary dispute 3
  • Secondary Question : The services aren't as described
  • Secondary Question ID : 65
  • Secondary Text : The services aren't as described
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :22
  • Secondary Dispute Text :Not as Described - Services
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_64
Secondary dispute 4
  • Secondary Question : They’re different to how they were advertised
  • Secondary Question ID : 66
  • Secondary Text : They’re different to how they were advertised
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :20
  • Secondary Dispute Text :Misrepresentation
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_65
Secondary dispute 5
  • Secondary Question : The quality of the product was different to what was advertised
  • Secondary Question ID : 67
  • Secondary Text : The quality of the product was different to what was advertised
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :19
  • Secondary Dispute Text :Quality of Goods or Services
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_66
Secondary dispute 6
  • Secondary Question : Your dispute relates to Binary Trading
  • Secondary Question ID : 64
  • Secondary Text : This can also be known as win or lose options or digital options. Binary options is a win or lose platform where users bet on if a price on a share will go up or down.
  • Secondary supportingInfo : requireddocuments
  • Secondary Dispute ID :18
  • Secondary Dispute Text :Binary Trading
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_67

Primary Dispute Configs

Primary Question : Do not use
Primary Question ID : 7
Secondary dispute 0
  • Secondary Question : A transaction has been taken on a date much later that you expected
  • Secondary Question ID : 71
  • Secondary Text : A transaction has been taken on a date much later that you expected
  • Secondary supportingInfo : both
  • Secondary Dispute ID :24
  • Secondary Dispute Text :No Authorisation
  • Secondary Transaction Page :/content/ulster_com/ni/personal/security-centre/retaildisputes/disputetransaction/dispute_transaction_7