Overlay

Dispute a transaction

What happened?

Choosing carefully here can help us to speed up your dispute.

Select your dispute:

You need you select an option







We need a bit more info:

You need to answer both questions



We need a bit more info:

You need to answer both questions



We need a bit more info:

You need to answer both questions


We need a bit more info:

You need to answer both questions






We need a bit more info:

You need to answer both questions


We need a bit more info:

You need to answer both questions







We need a bit more info:

You need to answer both questions

Tell us about the transaction

These details will help us when we investigate things for you.

Loading...

Please tell us a little about you.

Tell us a little about you
Please enter a valid name
Please enter lastname
Please enter a valid phone number

Almost finished

Just before you submit your dispute, please take a moment to make sure all your details are correct – especially your email and phone number.

Here’s what happened

Important information

By submitting this form, you confirm that all of the information is accurate, and true to the best of your knowledge.

You accept that disputed transactions are not guaranteed to be successful, and that further information and documentation may be required from you. Failure to provide this information may limit our ability to help.

We reserve the right to reverse any upfront refunds that we may give you while our investigation is ongoing.

Checking you're real

We need to make sure you’re a real person. Read or listen to the 5 digit code and enter it in the box below.
Please enter the captcha code

Thank you

We'll send you confirmation within 5 business days to the email address  that you gave us. If you don't receive an email, please check your junk folder.

Next steps

Once we have everything, It takes up to 10 working days for us investigate disputed transactions – depending on your dispute type.

We’ll be in touch as soon as we have an update for you.