Dispute transaction 42

How does the Retailer / Merchant name appear on your statement? * Please type exactly as it appears on your statement, otherwise your claim might be rejected. Exclude these special characters: % ; < = > ^ | £

Please enter the retailer name

Transaction Details

What date does the transaction appear on your statement? * This might be different from the date you made the purchase. We’ll need the date exactly as it appears on your statement or your claim might be rejected.

Please enter a valid date

What was the transaction amount? * We'll need the exact amount shown on your statement (please include pounds & pence e.g. £99.99 ).

Please enter a valid amount

Please describe what happened.

For example, did you get an error message, or any void receipts?

Did the retailer advise that the first transaction was not successful? Was there a problem at the payment terminal or online?

What evidence do you have that other payment method was used?

- Remove entry

+ Add another transaction

What contact have you had with the retailer to try and resolve things?