Please enter the Retailer Name

Transaction details

Please enter a valid date
Please enter a valid amount
Please enter a valid amount
Please enter the details
How was the service advertised?

For example, repairs, an installation, legal services, digital goods, a timeshare or holiday.

If you are only disputing ‘some of’ the transaction amount please also explain why here.

How did the service that you received differ from what was advertised?
Please describe what happened.
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Please keep the evidence safe, we may need it to support your claim.
We may need this at a later date to support your claim.
What contact have you had with the retailer to try and resolve things?