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Just before you submit your dispute, please take a moment to make sure all your details are correct – especially your email and phone number.

Here’s what happened

Important information

By submitting this form, you confirm that all of the information is accurate, and true to the best of your knowledge.

You accept that disputed transactions are not guaranteed to be successful, and that further information and documentation may be required from you. Failure to provide this information may limit our ability to help.

We reserve the right to reverse any upfront refunds that we may give you while our investigation is ongoing.

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Thank you

We'll send you confirmation within 5 business days to the email address  that you gave us. If you don't receive an email, please check your junk folder.

Next steps

In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 20 working days (excludes Saturdays, Sundays and Bank Holidays).

We’ll be in touch as soon as we have an update for you.