Order a replacement credit card
You can now order a replacement for a lost or damaged credit card (MasterCard) straight from your app.
To order a replacement card select your credit card, tap ‘Manage my card’, then tap ‘Report lost, stolen or damaged’.
Replace a lost or stolen debit card
You can now order a replacement for a lost or damaged debit card straight from your app. Choose the account associated with the debit card you need replaced, select ‘Manage my card’ then ‘Report lost or damaged’.
Get a PIN reminder for your debit card
Forgotten the PIN number for your debit card? No problem. Just choose the account associated with the debit card you need the PIN reminder for. Select ‘PIN services’ and then ‘PIN reminder’.
A reminder of your PIN will then be sent to you by post.
Stay in control of your credit card spending
We have made it really easy to stay on top of your credit card (MasterCard) spending. We have introduced a fantastic and simple to use credit card spending budget feature. Simply select your credit card account within your app and you will now see ‘Spending budget’. Tap this button, turn on the spending budget and create your own personal credit card budget.
Your budget can be set daily or monthly and to an amount of your choice.
Credit card improvements
We have made some great improvements, helping you to better manage your credit card.
You will now be able to:
- We have made it even easier to manage your credit card through your app on Android devices
- You can now block and unblock your PIN through the app and get PIN reminders posted out to you
- View your most up to date balance quicker than ever
- View an improved summary showing the payments made since your last statement and how much you still need to pay
- Improved notifications to let you know if you’re approaching your credit limit
- Lock and unlock your MasterCard credit card direct from your app with one swipe
Check your credit card statement on the go
If you have an Ulster Bank MasterCard, you can now get your credit card statements through the mobile app.
Simply select your Ulster Bank credit card, select ‘Statements’, then choose which month you want to see. You can access a PDF copy of your statements which you can view, print, save or choose to send as an attachment.
Manage your credit card limit
You can now manage your Ulster Bank MasterCard credit limit through your app, giving you the option to apply for a credit limit increase or decrease on the go.
To request a change to your credit limit through the app, login and select your Ulster Bank credit card, and choose the option to ‘Manage credit limit’.
From here you can request an increase or decrease in your card’s credit limit.
Please note changes to your credit card limit are subject to approval.
Help prevent your credit card being blocked while abroad
Going to be travelling abroad with your Ulster Bank MasterCard credit card? You can now let us know about your upcoming trips before you go to help reduce the chance of your credit card transactions being blocked or flagged as suspicious when travelling abroad.
To submit your travel plans, login to the app and select your credit card, then choose ‘Going abroad’ and tap ‘Add Trip’.