Telephone Banking - Ways To Bank | Ulster Bank

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Telephone Banking

Stay in touch with your money

Telephone banking is available to those aged 11 and over with an eligible account. Calls may be recorded and some services may be unavailable for short periods in the early hours of the morning.

Coronavirus – We’re here to support you

We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-1pm Monday to Friday, although may be subject to change at short notice.


Check our branch locator to see if your branch is impacted. Our Mobile and Anytime Banking services are available 24/7 for all your banking needs.


Help us support those who need us most


Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.


Here's how to bank from home

Simple & Secure Banking

Our online and mobile banking services are perfect for banking in a way that suits you, but when you need to talk to us Telephone banking is available 24/7.

Why bank by telephone?

Stay in touch with your accounts, control your payments and speak to us when you need to.

Stay in touch with your accounts

Telephone banking allows you to check your balances, track your recent transactions and give you quick access to your finances via our touchtone service.


Control your payments

Transfer money easily between your accounts, manage your regular payments and pay your Ulster Bank credit card or other bills.


Speak to us when you need to

Lines open: 7 days a week 8am – 8pm (Automated service 24/7)

Register for Telephone banking

If you have Anytime Internet banking you are good to go or else use these numbers to get started.

If you have already registered for Anytime Internet banking you are automatically set up to use Telephone banking.


Why not register for Anytime Internet banking now and get the best of both worlds? If you have your debit card you can get online immediately or you can have your details sent to you.

Register now for Anytime Internet Banking

Anytime Banking is available to those aged 11+ with an eligible Ulster Bank Northern Ireland account.


Or to just get set up for Telephone banking, call us on:


  • 0345 900 3200 if calling from the UK
  • 0044 345 900 3200 if calling from abroad

Lines open: 7 days a week 8am – 8pm (Automated service 24/7)


These numbers are to be used for registering for Telephone banking only, you won't be able to carry out any transactions until you are registered.

Already registered?

Save our phone numbers so you don't have to go searching for them.

  • 0345 742 4365 if calling from the UK
  • 0044 289 053 8033 if calling from abroad

Lines open: 7 days a week 8am – 8pm (Automated service 24/7)

Make sure you have your PIN and Password you chose when you registered for Telephone or Anytime Internet banking to hand when you call.

What to expect when you call us

Our telephone service and helpful advisors are on hand 24 hours a day.

It's easy to get to where you want to be every time you call us simply by telling us why you are calling.  This service is accessible to next generation text relay and sign video users by visiting this link


Remember, our phone numbers are 0345 742 4365 if you are calling from the UK or 0044 289 053 8033 if calling from abroad.


Lines open: 7 days a week 8am – 8pm (Automated service 24/7)

Request Emergency Cash

If your debit card is lost or stolen you can still access your cash with Telephone banking.

Call us on 08706000459


  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card and then ask you some security questions
  • If you are registered for Anytime Internet banking or Telephone banking the adviser will authorise you to withdraw £20-£300. If you aren't fully registered then you can get up to £60
  • The adviser will give you a 6 digit code that you can enter at any Ulster Bank NI, NatWest, RBS Scotland or Tesco ATMs to use within 3 hours.
Calls may be recorded. The amount requested must be within your daily withdrawal limit for your debit card and you need money available in your account (including any overdraft facility).

Textphone/Minicom numbers

Please contact us on 0800 015 4422

Are you using the cheapest rate telephone numbers when calling us?

We have updated all our telephone numbers to 0345 or 0800 to make sure its cheaper to call when you need us. Make sure to update any saved numbers you have for us.

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Make the most of your mobile phone

If you have an iPhone or Android smart phone then you can download our free Mobile banking app for flexible banking while on the go.

You don't have to use the mobile app instead of Telephone banking, we just suggest you register now in case you ever need it.

To get our app you need to be registered for Anytime Internet banking, have one of the devices mentioned above and have a UK or international mobile number in specific countries.

Find out more about Mobile banking
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