What happens next?
About your application
I've finished my application and have my account details
Great, you will shortly receive written confirmation of your new account details. If you were successful in applying for a debit card, the card and PIN will arrive separately for your security.
I've finished my application but have been asked for more information
Sometimes we need a bit more information to confirm your identity and address. We try to do this electronically but sometimes we need to see physical proof. You can provide this documentation in one of two ways:
You'll shortly receive an application pack in the post detailing exactly what documents we require. Simply visit your local branch where your documents will be validated and your application completed. Find your nearest branch.
You can return your documents along with your signed application form using the freepost envelope provided in your application pack. Your documents will need to be certified first.
My application was declined and I don't know why
Your application may have been declined for a number of reasons, for example, if you were unable to provide us with a permanent UK address. If you continue to experience difficulties, please visit your local branch to discuss your application.