Ulster Bank telephone banking

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Ulster Bank telephone banking

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Coronavirus – We’re here to support you

We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-1pm Monday to Friday, although may be subject to change at short notice.

 

Check our branch locator to see if your branch is impacted. Our Mobile and Anytime Banking services are available 24/7 for all your banking needs.

 

Help us support those who need us most

 

Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.

 

Here's how to bank from home

Add your signposting title here… Save yourself a call

Did you know in just 20 seconds you could transfer money between your Ulster Bank accounts in the Ulster Bank app versus 1 minute 30 seconds to complete through telephone banking? See more examples of how the app can save you time.

With the Ulster Bank app you could be up and running in just 5 minutes and complete some of your day to day banking in under 1 minute, all from the comfort of your home or on the go.

Learn more about the Ulster Bank app

Download the app today
What could you do in the app in under 1 minute?

20 seconds

To transfer money between your Ulster Bank accounts versus 1 minute 27 seconds over the phone

27 seconds

To pay someone you've payed before in the app versus 4 minutes over the phone

30 seconds

To manage your standing orders or Direct Debits versus 2 minutes 25 seconds over the phone

60 seconds

To pay someone new up to £1000 without a card reader versus 7 minutes 19 seconds over the phone

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

 

Payments under £1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.

 

App timings based on Ulster Bank data 2019.

Add your signposting title here… Get familiar with the app

If you'd like to use some of the features in the Ulster Bank app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.

Here's a handy step-by-step guide for the most common telephone banking tasks you can do in the mobile app to help get you up and running.

Download the Ulster Bank app

Pay someone new up to £1000

Your step-by-step guide to paying someone new:

  1. Log in to your Ulster Bank app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'
  2. Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay
  3. Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future. Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.

That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.

Payments under £1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.

Transfer money

Your step-by-step guide to transferring money between your accounts:

  1. Log in to your Ulster Bank app
  2. Click on 'Transfer' below the account you would like to transfer from
  3. Choose the account you would like to make a transfer to
  4. Enter the amount you wish to transfer and click ‘Make transfer’. You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
  5. Confirm payment on confirmation screen and select 'Make transfer'

Pay someone I've paid before

Your step-by-step guide to paying someone you've payed before:

  1. Log in to your Ulster Bank app
  2. Tap on the account you wish to make a payment from
  3. Tap on 'Payments', then tap 'Make a payment'
  4. Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
  5. Check and confirm the payment details are correct and tap 'Make payment'.
  6. That’s your payment complete! If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.

A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.

If you want to change the existing reference a daily limit of £1000 will be applied and you may be asked to authorise the payment using your app's log in details.

Manage regular payments

Your step-by-step guide to managing your standing orders:

  1. Log in to your Ulster Bank app
  2. Select the account that the standing order's set up for, then tap 'Standing Orders'
  3. Select the standing order you want to amend and tap 'Amend' in the top right of the screen
  4. Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
  5. Review and confirm the details. Done. Sorted. Finished.

Your step-by-step guide to managing your Direct Debits:

  1. Log in to your Ulster Bank app
  2. Select the account that the Direct Debit is set up for
  3. Select the 'Direct Debits' section

04 Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen

Telephone banking and other services

In addition to telephone banking, we offer a host of other services that will help you get the answers you need at a time or place that suits you.

Telephone banking

Telephone banking is a secure and confidential service that lets you get in touch when the time is right for you to speak one of our team in a UK call centre.

Our contact numbers

Message Us in the app

We're available 24/7, so you can message us when ever you like within the app. Simply open the Ulster Bank app, tap 'Help' then 'Message Us'.

Download the app

Ask Cora

Cora never sleeps and is available 24/7, dealing with questions, or getting you to the right place in no time. You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages and in the 'Help' section of the mobile app.

Learn more about Cora

Video Banking

Our Video Banking service provides you with banking from the convenience and comfort of a location of your choice. You’ll be able to get a Financial Health Check take out a loan and more.

More on Video Banking

You can use telephone banking once you have registered for Anytime Banking and vice versa. Anytime Banking available to customers aged 11+ with a Ulster Bank account.

Video Banking may be recorded. We’re available for Video Banking between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Internet connection and video capable device required.

Add your signposting title here… Telephone banking numbers

This service is for registered telephone banking customers.

  • Call us on: 0345 742 4365
  • Overseas: +44 289 053 8033 
  • Next Generation Text Service (NGTS): 18001 0345 742 4365

Remember: You'll only be able to use telephone banking if you have your PIN and password

Register for our services
Important contact numbers

Get set up for our services

Register for all our services in 5 minutes


If you're a new Personal, Premier or Business customer you can now sign up for our Ulster Bank app, Anytime Banking Banking and telephone banking all in one go! The best bit is it only takes 5 minutes.

 

To get started, follow the steps below:

 

  1. Download our Ulster Bank app
  2. Follow the on-screen instructions
  3. When asked for your Customer Number enter it. If you don't know it or haven't registered for Anytime Banking before then tap 'What's my Customer Number?' Then follow the on-screen instructions.
  4. You can then register for all three services at once!

Download the app and register

 

 

Register by telephone


If you would like to sign up for Anytime Banking and telephone banking when opening a new account ring one of the following numbers and one of our team will guide you through the process.

 

Accounts in England and Wales

0345 900 3200

 

Next Generation Text Service (NGTS)

18001 0345 900 3200

 

Calling from abroad

+44 345 900 3200

 

Please note: These numbers are to register for telephone banking; you won't be able to carry out any transactions until you are registered.

Emergency Cash

If your debit card is lost or stolen, you can still access your cash through our Emergency Cash service that allows you to get money from certain cashpoints using a code we'll give you over the phone.

 

View the Get Emergency Cash guide

 

To cancel your card and access Emergency Cash, call us on

08706000459

 

Next Generation Text Service (NGTS)

18001 08706000459

 

criteria and limits apply

The cost of your call will depend on what phone line you're using. See our call charge information page.

Also, please note that calls may be recorded for training and monitoring purposes.

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