Ulster Bank telephone banking

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Ulster Bank telephone banking

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Add your signposting title here… Prefer texting over calling?

The Ulster Bank mobile app comes with Secure Messaging which lets you speak with us by text. It's really simple to use. Just tap the 'Help' option to start.

Learn more about the Ulster Bank app

Download the app today
What could you do in the app in under 1 minute?

20 seconds

To transfer money between your Ulster Bank accounts versus 1 minute 27 seconds over the phone

27 seconds

To pay someone you've payed before in the app versus 4 minutes over the phone

30 seconds

To manage your standing orders or Direct Debits versus 2 minutes 25 seconds over the phone

60 seconds

To pay someone new up to £1000 without a card reader versus 7 minutes 19 seconds over the phone

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

 

Payments under £1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.

 

App timings based on Ulster Bank data 2019.

Add your signposting title here… Get familiar with the app

If you'd like to use some of the features in the Ulster Bank app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.

Here's a handy step-by-step guide for the most common telephone banking tasks you can do in the mobile app to help get you up and running.

Download the Ulster Bank app

Pay someone new up to £1000

Your step-by-step guide to paying someone new:

  1. Log in to your Ulster Bank app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'
  2. Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay
  3. Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future. Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.

That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.

Payments under £1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.

Transfer money

Your step-by-step guide to transferring money between your accounts:

  1. Log in to your Ulster Bank app
  2. Click on 'Transfer' below the account you would like to transfer from
  3. Choose the account you would like to make a transfer to
  4. Enter the amount you wish to transfer and click ‘Make transfer’. You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
  5. Confirm payment on confirmation screen and select 'Make transfer'

Pay someone I've paid before

Your step-by-step guide to paying someone you've payed before:

  1. Log in to your Ulster Bank app
  2. Tap on the account you wish to make a payment from
  3. Tap on 'Payments', then tap 'Make a payment'
  4. Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
  5. Check and confirm the payment details are correct and tap 'Make payment'.
  6. That’s your payment complete! If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.

A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.

If you want to change the existing reference a daily limit of £1000 will be applied and you may be asked to authorise the payment using your app's log in details.

Manage regular payments

Your step-by-step guide to managing your standing orders:

  1. Log in to your Ulster Bank app
  2. Select the account that the standing order's set up for, then tap 'Standing Orders'
  3. Select the standing order you want to amend and tap 'Amend' in the top right of the screen
  4. Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
  5. Review and confirm the details. Done. Sorted. Finished.

Your step-by-step guide to managing your Direct Debits:

  1. Log in to your Ulster Bank app
  2. Select the account that the Direct Debit is set up for
  3. Select the 'Direct Debits' section

04 Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen

Add your signposting title here… Use Telephone Banking

To use telephone banking you need to have a Personal account with us and be registered for Telephone or Anytime Banking. You will need your Customer Number, PIN and password when you call (these are the same for Anytime Banking). 

You can use Telephone banking to:

  • Check balances, transfer money and pay bills via our automated service.
  • Speak with a member of our team about your accounts.


Call telephone banking
 

  • Call us on: 0345 742 4365
  • Overseas: +44 289 053 8033 
  • Relay UK 18001 0345 742 4365

Having trouble remembering your Customer Number, PIN or password? Our Support Centre can help.

Anytime Banking available to customers aged 11+ with an Ulster Bank account.

Important contact numbers

Get set up for our services

Register for all our services in 5 minutes


If you're a new Personal, Premier or Business customer you can now sign up for our Ulster Bank app, Anytime Banking Banking and telephone banking all in one go! The best bit is it only takes 5 minutes.

 

To get started, follow the steps below:

 

  1. Download our Ulster Bank app
  2. Follow the on-screen instructions
  3. When asked for your Customer Number enter it. If you don't know it or haven't registered for Anytime Banking before then tap 'What's my Customer Number?' Then follow the on-screen instructions.
  4. You can then register for all three services at once!

Download the app and register

 

 

Register by telephone


If you would like to sign up for Anytime Banking and telephone banking when opening a new account ring one of the following numbers and one of our team will guide you through the process.

 

Accounts in England and Wales

0345 900 3200

 

Relay UK

18001 0345 900 3200

 

Calling from abroad

+44 345 900 3200

 

Please note: These numbers are to register for telephone banking; you won't be able to carry out any transactions until you are registered.

Emergency Cash

If your debit card is lost or stolen, you can still access your cash through our Emergency Cash service that allows you to get money from certain cashpoints using a code we'll give you over the phone.

 

View the Get Emergency Cash guide

 

To cancel your card and access Emergency Cash, call us on

08706000459

 

Relay UK

18001 08706000459

 

criteria and limits apply

The cost of your call will depend on what phone line you're using. See our call charge information page.

Also, please note that calls may be recorded for training and monitoring purposes.

Add your signposting title here… Voice ID

Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. As soon as you start talking to one of our team, Voice ID will confirm who you are. Getting started is simple – you just need to be registered for Telephone Banking.

Voice ID is available to telephone banking customers aged 18 and over.

More secure

Using your voice to access Telephone Banking is the most secure way to protect your account.

Faster

Once enrolled, we'll recognise your voice when you speak to us - no time spent verifying your identity.

Easier

It authenticates you using your voice, so you don’t have to remember a password.

How it works
 

Your voiceprint

Just like your fingerprints, your voice is unique. Voice ID analyses over 100 aspects of the way you talk, from your accent and pronunciation to physical differences like the size and shape of your mouth. All these things create your unique voiceprint.

Staying secure

While a password can be written down or guessed by fraudsters, nobody can copy your voiceprint. With Voice ID you can be more confident than ever that your banking details are secure.

Get started with Voice ID
 

To get started, give us a call. You'll need your Telephone Banking security details. If you aren't already registered, please follow the steps to register first. 
 

Once you confirm your identity using your customer number, PIN and password, please also have your mobile phone handy, so we can send you a one time passcode. One of our team can then set up Voice ID for you.

 

Frequently asked questions
 

Is Voice ID secure?

Yes. The unique characteristics of your voice make it much more secure than a conventional password.

Will Voice ID work if I have a cold?

Yes. Having a cold or sore throat doesn’t change the way speech is generated so we will still be able to verify you. If your voice has changed because of medical reasons we will still be able to help – we will just need to verify you in another way. 

Can my voiceprint be stolen?

No. Your voiceprint is not a recording, or something that can be stolen. We store a digital representation of your voice that only works with our system. It can’t be used to gain access to any other system, and no one can use it to make a copy of your voice.

Is my voiceprint really unique?

Yes. Just like your fingerprint, your voiceprint is uniquely yours. It’s made up of over a hundred different characteristics representing your voice – in fact it’s even more unique than your fingerprint.

How is my voiceprint stored and is my data secure?

Your voiceprint will be stored securely alongside your existing account information. Remember, we treat all your data with care and respect. Everything you need to know about your data can be found in our Privacy policy

What happens if I enrol to Voice ID but change my mind?

You can unenroll at any time by speaking to our telephone banking team – but remember, Voice ID makes banking with us easier and more secure.

Who can apply for Voice ID?

Any customer enrolled for Telephone Banking over the age of 18 can apply for Voice ID.

Can I use Voice ID on behalf of someone I care for?

If you have third party access or power of attorney on an account of someone you care for, you can use Voice ID to be verified. This will give you access to your accounts and any others you're authorised to manage.

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