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Features, benefits and emergency contact numbers

Visa debit card

Useful information

Lost / Stolen cards

Call us on 0370 600 0459

Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary. Calls may be recorded.

Emergency cash

Call us on 0370 600 0459

If your card is lost or stolen, we will automatically cancel your card and let you withdraw cash from our ATMs as soon as you notify us. Find out more

Help when abroad

Call us on 0044 131 339 7609

If your card is stopped abroad or you suspect fraud or unusual activity. Calls cost up to 10p per minute plus up to 16p connection charge from BT lines. Calls from other networks may vary.

Calls may be recorded

More on using your card abroad

Available card types

There are three types of cards – serviceCARD, debitCARDs and cashCARDs

debitCARDs

  • Pay for goods and services at home, abroad and withdraw cash worldwide.
  • Get cashback from a range of retailers.

With debitCARDs, every transaction is checked for available funds. However, this means that the card can’t be used at merchants who are unable to connect to the Bank's systems.

Most merchants can connect, examples of those who can’t include unattended petrol pumps and some card terminals on planes and trains.

serviceCARDs

  • Pay for goods and services at home, abroad and withdraw cash worldwide.
  • Get cashback from a range of retailers.
  • Pay using Contactless wherever you see the Contactless symbol.


ServiceCARDs have all the functionality of debitCARDs, but can also be used at merchants who are unable to connect to the Bank's systems. ServiceCARDs check every transaction for available funds, but if they can’t connect, the payment should still go through.

cashCARDs

  • Available with savings accounts only.
  • Withdraw cash from ATMs at home and abroad.

Common questions