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All you need to know about managing your accountManage your debit card
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Anytime Banking available to customers aged 11+ with an Ulster account.
Not only can you check your balance and pay bills, you can also send money abroad, update your personal details and manage your Ulster Bank credit cards online.
Our mobile app is simple, clever and easy to use - you can even use it to withdraw cash and make payments to friends and family using just their mobile number.
Alerts are a simple way to keep up to date with your accounts. They can help you manage your money and let you know if there's unexpected activity on your account.
Before you apply online you need to know..
Adding an account holder to your account will mean your account will now function as a 'joint account'. Removing an account holder from your account will mean your account will now function as a 'sole account'.
- You can only add or remove someone to an account if you hold a Select or Private Account. See guidance
- If the account you are looking to add a party to is already a joint account or if the account you are looking to remove a party from has an overdraft of £250 and over, you will be unable to use the online process. To process this request we will need you to visit your local branch.
What will be required from you and the party you want to add or remove from your account?
- Proof of identity is required from both parties. Forms of identification accepted online will be a valid driving licence, passport, European ID or Biometric Residence Permit along with a selfie photo from the front and side profile.
- If the person you are adding to your account is already an Ulster Bank customer they will only need to upload 1 photo ID along with a selfie from the front and side profile. If they do NOT hold an Ulster Bank account they will need to provide 2 forms of ID, proof of address and also a selfie photo from the front and the side profile.
- To remove a person from your account you will both need to provide consent and 1 form of ID along with a selfie from the front and side profile.
- The added or removed party will then be invited to complete the application through our online form, which will be sent to them via email.
Please be aware, once you have completed the online process yourself and the party being added or removed from the account will receive a confirmation email from 'email@example.com'
Icon expand What do we mean by a 'joint account'?
A joint account allows more than one person to operate the account. This is convenient when you have joint bills to pay and you need to give each other access to your account.
Icon expand How do I change my account to a joint account online?
You can do so by completing our online process.
Before you request this change:
- You can only add someone to an account provided they’re a UK resident and you are both over the age of 18.
- Both account holders will have equal ownership of any funds or overdrafts held in the joint account. It's important you consider this when adding someone to your account, as you won't be able to remove them in future without their consent.
- You can only add someone to an account online if you hold a Select or Private Account. See guidance
- Remember if the person you are adding to the account is not an Ulster Bank customer we will require proof of address.
Icon expand What do we mean by 'sole account'?
If your personal circumstances change you may decide to remove someone from your joint account. Only you then have access to your account once the joint account holder is removed.
Icon expand How do I change my account to a sole account online?
You can do so by completing our online process below.
Before you request this change:
- If the account you are looking to remove a party from has three or more account holders (including yourself), you will be unable to use the online service. Be aware third parties that are added to the account are not considered account holders as they are not signatory authorisers.
- If you hold an overdraft limit you will need to provide us with your expenditure for us to complete an affordability check.
- We will need consent from the joint account holder in order to remove them from the account.
- You can only remove someone from an account online if you hold a Select or Private Account. See guidance
Financial abuse (also referred to as economic abuse) can take a variety of different forms. It might be financial control, exploitation or sabotage. It can happen in a range of different relationships, for instance, with partners, family members, or carers. Financial abuse could happen to anyone.If you think you have been affected by financial abuse, we can offer support.