Help and Support - Personal Banking | Ulster Bank

Young guy in coffee shop with laptop

Support Centre

How can we help you today?

In an Emergency

For all your support needs

Financial Health Check

Planning for tomorrow starts today.  All it takes is a relaxed 20 minute chat with one of our highly qualified Senior Personal Bankers.

From suggesting easy ways to stay in control of your day-to-day spending, to recommending simple ideas and tools to help you make the most of your money.

Here are just some of the things our Senior Personal Bankers could help you with:

  • Helping you save time using Online Banking and our mobile app
  • Getting onto or moving up the property ladder
  • Making credit card bills and overdrafts more manageable
  • Planning for those big moments in your life
  • Discovering if you can save money on your utility bills

There are lots of ways to book a Financial Health Check.  Choose the best option that suits you and start making the most of your money.

Book a review on the phone

Call us


If you'd like to book your Financial Health Check
over the phone, give us a call on:

0800 158 8786

Minicom: 08000 154422. 
Lines open Mon-Sun 8am-10pm
Calls may be recorded.

Book a review at any branch
People in bank branch meeting
We would like to know what you think
lady in armchair with laptop


At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.

Find out more about making a complaint
Family laughing on sofa with laptop


If you have had fantastic service from Ulster Bank then get in touch and tell us about it.

"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."

Share your good feedback with us
young couple in front of a mirror

Please complete the PPI Consumer Questionnaire and send the completed form directly to us at one of the addresses below.

For Loan or Mortgage PPI

PPI Customer Concerns Team
5th Floor
1 Hardman Boulevard
M3 3AQ

Call our Credit Card PPI Complaints Team directly on: 0800 015 0319.

For Credit Card PPI

PPI Customer Concerns Team
5th Floor
1 Hardman Boulevard
M3 3AQ

Call our Credit Card PPI Complaints Team directly on: 0800 015 0319.

Add your signposting title here… Payment Protection Insurance (PPI)

In line with our commitment to becoming Ireland’s most helpful bank, we have set out below some guidance on how to make a PPI complaint.

Please approach us directly about any PPI claims, as there is no advantage to you in using a Claims Management Company.

It's easy and free of charge to make a complaint direct to us.
Claims Management Companies (CMC) may take a fee of up to 25% of any compensation you receive.
We treat a complaint coming directly from you in exactly the same way as one received from a CMC.


View our FAQs for PPI
couple looking stressed at kitchen table
Add your signposting title here… Money worries?

When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.

It is important to know that you are not alone so please talk to us and we will be there to help.

Find out more
Before you go... Did you find what you were looking for?
Give us feedback

If there is something you think should be included in the Support Centre that's not there at the minute then please let us know via our online feedback form

Set Tab for lightbox