Emergency Contacts - Help And Support | Ulster Bank

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Emergency phone numbers

24/7 contact options to talk to us

Our Security Promise
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Secure Banking Promise We put your security first

Whether you’re banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise.

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, we also provide free security software from the experts at Trusteer for added protection. 

Calls may be recorded for training and monitoring purposes.  Call costs

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Add your signposting title here… Emergency Cash

If your card is lost or stolen and you need emergency funds, you can take advantage of our 24 hour Emergency Cash service.


After answering a few quick security question, you will be given a code allowing you to withdraw cash without a card from any NatWest Group (Ulster Bank, EasyCash, Royal Bank of Scotland or NatWest) ATM.


Call us: 0370 600 0459

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Add your signposting title here… Card not working abroad?

Please call this number if your card is stopped abroad or you suspect fraud or unusual activity on your card.


Debit Card: 0044 131 339 7609

Credit Card: 0044 126 850 0813

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Add your signposting title here… Suspect fraud on your account?

If you are uncertain of transactions on your statement, or have received suspicious phone call or e-mail, we have dedicated teams who can take care of your concerns.


Our Security Centre contains all the information you need to stay safe and secure, and how to contact the best team to handle your concern.

Reporting suspected fraud
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Add your signposting title here… Lost and Stolen cards

If you lose any Ulster Bank Debit or Credit Card or you suspect that it has been stolen, please call our Card Loss Centre immediately on:


Debit Cards: 0370 600 0459

Credit Cards: 0370 333 1660


If you are abroad please call:


+44 131 549 8186 for Debit Cards.


+44 126 850 0813 for Credit Cards.


Did you know...If you're signed up to online banking, you can also report your card lost and order a replacement online. You can find this on the "Cards" section within online banking.

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