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Support Centre

How to complain

Common questions

Have you searched for your answer online?

Just need some help?

If you don't wish to make a complaint but still need some help please use our Feedback Forms.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.

How to make a complaint online

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

New complaint

Our online form enables you to email your complaint direct to a complaint handler.

PPI Complaints

If your complaint relates to PPI then please visit our dedicated web page.

Other ways to complain

We aim to resolve your complaint as quickly as possible, if you call us you will be directed immediately to a member of staff who will take responsibility for resolving your complaint or finding the right person to help you. Below you can find the different options available to you to make a complaint
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By phone

To help us understand what has gone wrong and how we can help, some customers find it easier to talk through their issues. To talk to a member of staff, you can call us on 0345 742 4365.

In writing

Send a letter with details of your complaint, your account number and sort code to your branch or to: Complaint Handling Centre  Ulster Bank  Freepost BEL4084  Belfast BT1 5BR
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In person

If you prefer to speak to us in person, you are welcome to visit one of our branches. To find your nearest branch use our branch locator.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet