Coronavirus – Update
Our priority during the coronavirus pandemic has been to look after the safety and wellbeing of our customers and colleagues.
To help minimise the spread of coronavirus, we are carefully following the latest Government recommendations.
Before visiting our branches, find out about our other ways to bank here and check our Branch Locator to see the current opening times for your local branch.
At our branches, you can stay safe and well by practicing social distancing, sanitising your hands and wearing a face covering.
We may control entry to our branches to help customers and colleagues maintain a safe distance of 2m. We’ll also ask you to stay 2m apart from others when queuing outside. Older customers or those not able to stand or wait outside will be invited into the branch, which may be before others.
In line with UK Government guidance we took the difficult decision to pause our mobile fleet service. We continue to carefully review the latest guidance and our own health and safety standard and procedures, to decide the right time to bring our Mobile Banks back to our communities in the safest way.
Customers can continue to access their banking services through our other channels including online, mobile, ATMs, Video Banker, telephone banking and Post Office.
Our phone lines are exceptionally busy, please only call if you need urgent help.
Visit our Coronavirus page for additional support and guidance.