Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

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Icon expand Travelex

 

 

 

There are reports in the media around Travelex data being held to ransom.  At this time Travelex have advised there's been no breach of customer data.  We are monitoring this closely with them and we will provide an update if this changes.

We use industry-leading fraud defence technology to protect you and we work around the clock to monitor for suspicious activity on your account.  We will contact you if we spot any unusual activity on your account.  You can order a replacement card and monitor your account for any suspicious activity via Anytime or Mobile Banking if you have any concerns.

Here are some simple steps you can take to better protect yourself:

  • Sign-up  for our free Account Alerts service via our Anytime or Mobile Banking so you can keep track of activity on your account
  • Ensure that you don’t recycle your passwords - use a unique password for your online and mobile banking and don’t  reuse this password with any other online service
  • Over the coming weeks, you may receive emails, phone calls, or SMS messages relating to this issue.  If you receive such as message, it is worth taking a few moments to stop and check whether it is genuine. Remember we will NEVER ask you for your full PIN or Password, card reader codes, or ask you to move money from your account.  We’ve worked with many other UK banks to provide free fraud advice that is relevant to all, so if you want to know more look online for ‘Take Five to Stop Fraud’ from UK Finance

We are working hard to protect you from fraud. If you have any concerns please speak to one of our team via webchat or secure messaging in our mobile app.

 

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Icon expand Websites

 

 

Service working normally.

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Icon expand Anytime Internet Banking

 

 

Service working normally.

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Icon expand Mobile Banking

 

 

Service working normally.

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Icon expand Payments

 

 

Service working normally.

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Service working normally.

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Icon expand ATM

 

 

Service working normally.

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Icon expand Credit Cards

 

 

Service working normally.

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