Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

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Coronavirus – Update

Our priority during the coronavirus pandemic has been to look after the safety and wellbeing of our customers and colleagues.

To help minimise the spread of coronavirus, we are carefully following the latest Government recommendations.

Before visiting our branches, find out about our other ways to bank here and check our Branch Locator to see the current opening times for your local branch.

At our branches, you can stay safe and well by practicing social distancing, sanitising your hands and wearing a face covering.

We may control entry to our branches to help customers and colleagues maintain a safe distance of 2m. We’ll also ask you to stay 2m apart from others when queuing outside. Older customers or those not able to stand or wait outside will be invited into the branch, which may be before others.

In line with UK Government guidance we took the difficult decision to pause our mobile fleet service. We continue to carefully review the latest guidance and our own health and safety standard and procedures, to decide the right time to bring our Mobile Banks back to our communities in the safest way.

Customers can continue to access their banking services through our other channels including online, mobile, ATMs, Video Banker, telephone banking and Post Office.

Our phone lines are exceptionally busy, please only call if you need urgent help. 

Visit our Coronavirus page for additional support and guidance.  

 

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In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Service working normally.

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Service working normally.

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Service working normally.

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Fraud Warning - Please read!

Customers from many banks are reporting theft from their accounts after responding to fake emails about TV Licence cancellation.

Criminals send fake emails or text messages, pretending to be from the TV Licensing Authority. They want you to click the link to get your phone number and the name of your bank. You will then receive a call from the criminals, pretending to be from your bank’s fraud team and persuaded to move your money to a safe account or give away card reader codes.

Many variations of this scam exist; from bogus COVID-19 fines to the promise of free Supermarket shopping vouchers.  Visit our Security Centre for more details.

Please remember;

·         We will never tell you to move your money to a safe account

·         We will never ask you to reveal your card reader codes

·         Do not click on a link in an email unless you are certain it is genuine

·         Don’t give your personal data or card details to anyone until you are certain you know it is a genuine request

We are working hard to keep you safe from fraud. If you think you may have given away your details to a scammer, please contact us immediately – we can help.

 

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Service working normally.

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Service working normally.

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Service working normally.

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