Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

 

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Icon expand Thomas Cook Liquidation

 

 

Thomas Cook ceased trading on 23rd September 2019 and have now entered liquidation.

As a result we may experience higher than normal call volumes. 

If you booked travel with Thomas Cook please follow the guidance below;

· If you’re currently on holiday please go to https://thomascook.caa.co.uk for information on your new return flight.

· If you have booked via a travel agent/3rd party or paid via PayPal- please contact the company for further advice

· If you have booked direct with Thomas Cook and have ATOL protection -  please contact 01753 330330 or 0300 3032800 for further advice

· If you have paid by Direct Debit –  you can cancel any future payments and a refund will be processed centrally by ATOL for any direct debit payments already made

· If you have no ATOL protection and paid with one of our credit/debit cards – you can register your claim here:

o   https://www.ulsterbank.com/apps/secure/applicationforms_dda/asp/form.asp?appid=357

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Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

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Service working normally.

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Icon expand Anytime Internet Banking

 

 

Service working normally

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Service working normally

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Icon expand Payments

 

 

Service working normally.

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Service working normally

 

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Icon expand ATM

 

 

Service working normally

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Icon expand Credit Cards

 

 

Service working normally.

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