Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Accordion

Icon expand Coronavirus

 


Our primary focus is to protect our colleagues and customers through social distancing, and we are closely following government guidelines. 

Our branches in Northern Ireland are currently operating reduced opening hours.

We constantly review the latest government guidelines and may change our opening hours at short notice, so please use our branch locator to view the latest information for your local branch. ​

Please don’t visit your branch unless you really need to.   Most of your day to day banking can be done from the safety of your home, using our online services or in our mobile app. You can find out about our other ways to bank here.

If you really need to visit a branch, we expect you to practise social distancing and wear a face covering unless exempt to help stay safe and well in line with government guidance. ​ We may manage entry to our branches to help customers and colleagues maintain a safe distance of 2m. 

In line with UK Government guidance we have taken the difficult decision to pause our mobile fleet service in Northern Ireland. Please check our website for full details.

Customers can continue to access their banking services through our other channels including online, mobile, ATMs, Video Banker, telephone banking and Post Office.​   If you wish to pay in cheques and have a pre printed paying in slip then you can post the cheques together with the completed credit to:

Ulster Bank

CPU

PO Box 21

41 The Drapery

Northampton

NN1 2EY

Our phone lines are exceptionally busy, please only call if you need urgent help. ​ 

Visit our Coronavirus page for additional support and guidance.  

Accordion

Icon expand Planned system updates

 

 

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

Accordion

Icon expand Websites

 

 

Service working normally.

Accordion

Icon expand Anytime Internet Banking

 


Service working normally.

Accordion

Icon expand Mobile Banking

 

 

Service working normally.

Accordion

Icon expand Payments

 

 

 

Fraud Warning - Please read!

Customers are reporting money being stolen from their accounts after they’ve responded to fake emails from parcel delivery companies, like DPD.

Criminals are sending messages, pretending to be from parcel delivery companies like DPD or Royal Mail.  The aim is to get you to click the link and give away your phone number and bank details.  You will then receive a call from the criminals, pretending to be from your bank’s fraud team, trying to persuade you to move your money to a ‘safe account’ or give away your card reader codes. 

Many variations of this scam exist; from bogus claims of unpaid TV Licence or Vehicle Tax to fake HMRC Tax rebates and free Supermarket shopping vouchers. Visit our Fraud Page for help and advice https://personal.natwest.com/personal/fraud-and-security/fraud-guide.html

We are working hard to keep you safe from fraud.  If you think you may have given away your details to a scammer, please contact us immediately – we can help. 

Accordion

Icon expand Telephony


Service working normally.

Accordion

Icon expand ATM

 

Service working normally

Accordion

Icon expand Credit Cards

 

Service working normally.

Set Tab for lightbox