We know you may be worried about being impacted financially due to coronavirus. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak. Please note that if you decide to call us, there will be a higher than normal call wait time, and calls may be recorded for training and monitoring purposes.
1. Payment holidays for up to 3 months to support with the impact of coronavirus on Ulster Bank Mortgages. You can find more information on applying for a payment holiday on our managing your mortgage page
2. Payment deferrals of up to 3 months to support with the impact of coronavirus on Ulster Bank Loans
test Log into our mobile app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus loan' in your message
Find out how to get the app
3. You can apply to increase your credit card limit
4. Refunds on request for Ulster Bank credit card cash advance fees, where you've needed to access cash in an emergency
5. Early closure of Ulster Bank savings accounts to access cash with no early closure charge
6.You can request an increase in your Ulster Bank Debit Card cash withdrawal limit of up to £500 to help you access your money. To do this, you can call us on 03457 424 365
7. From Monday 30th March, for three months, all of our Personal Banking customers using their overdraft will pay less as we’re keeping overdraft interest at their current rates and they won’t pay any fees or charges. To find out more, please see our overdrafts page
8. We won’t charge a late fee for any credit card payments due from 1st April until 30th June 2020. You don’t need to get in touch, we will do this automatically. You should still try to make at least your minimum monthly payment on time to avoid affecting your ability to get credit in the future.
9. The limit for contactless spending with your debit or credit card is increasing from £30 to £45. Retailers need to update their systems to accept these changes, so you don’t need to contact us if your contactless payment over £30 is declined, simply continue to use chip and PIN. You’ll still need to occasionally enter your PIN when presenting your card to prove it’s really you.
Find out more about contactless limits here
