Paper statement explained
Understanding your paper statement
- Account – Name of the account the statement covers
- Number – The sort code and account number covered by the statement
- Period – Time frame that the statement covers
- IBAN - Your account IBAN and BIC
- Date - The date when the transaction was performed by yourself or claimed by the retailer
- Type – This tells you the type of transaction which has been completed and is displayed as an abbreviation. For a full list of these see Statement References
- Description – This is the name of the transaction
- Paid out - Value of the transaction taken out (debited) from the account
- Paid in – Value of the transaction paid (credited) into the account
- Balance – Indicates the current balance of the account
Icon expand What is an Annual Summary Statement?
This is a statement that includes charges, refunds and interest you have paid or received in the year. This is issued every 12 months on the anniversary of your account opening.
Icon expand Payments made by using your debit card in a shop
When you buy something in a shop using your debit card, your 'balance' won’t change and you won’t be able to see the transaction on your statement until the retailer claims the funds.
Retailers can take up to 4 days to claim the funds from your account. That is when your balance is reduced and it will be reflected on your paper statement.
This type of transaction will show on your statement with the last four digits of your card number, the date of the transaction and the name of the retailer.
Icon expand Regular payments like direct debits or standing orders
When a standing order or Direct Debit is claimed from your account, your balance and available funds will be reduced by the amount of the claim.
For example, if your regular payment is due to be paid on a Monday, your balance and available funds are usually reduced by the amount of the transaction on the previous Saturday morning.
On your statement, only the retailers name is shown for a Direct Debit, while more information is shown for a standing order e.g. J.BLOGGS CLEANING, FP 26/06/12 30, 33041853145939000R.
Icon expand Can I view statements for all my accounts through online or mobile banking?
You can view up to 7 years of statements for current accounts, package accounts, saving accounts (including ISA) and credit cards via our online and mobile banking services.
Icon expand Online payments on your statement
Online payments will usually appear on your statement as 'CALL REF.NO.XXXX' where XXXX is a unique number that identifies your online banking session. A full description will usually also be displayed on your statement as well as the original call reference number.
Icon expand Funds paid in at a branch
If you pay in cash, it is immediately reflected in your balance and available funds. This will appear as a 'Teller transaction' on your mini-statement. The sort code of the branch you used will also be displayed in full on your statement.
If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days.
Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.
What is a Call Ref?
If you make a payment or transfer using online or telephone banking, a unique CALL REF. NO.XXXX is assigned to all transactions made within that session.
When an online or telephone banking transaction is initially debited from your account, the call reference number will show as the description on your statement.
Once our systems complete the processing of the transaction, a full description will be displayed on your statement as well as the call reference number.
The full description for these transactions is normally available by the next working day.
You may notice some call reference numbers showing as 0000, the CALL REF.NO.0000 is a transfer or payment made using our mobile banking app.
How long does it take for a transaction to appear on my account?
When you use your debit card within a shop, your available funds are usual decreased by the amount of your purchase but there will not be an immediate impact on your balance and the transaction will not instantly appear on your statement. Retailers can take up to 4 days to claim the funds and from that point, the transaction will clearly be displayed within your statement.
When you make a one-off, online payment to another person or a company, your balance and available funds are usually instantly updated and your payment will reach the recipient within 2 hours. The transaction will clearly be displayed within your statement.
Why does information appear differently on different statements?
Information can be presented differently, on alternative statements, due to the means that we provide it and the available space associated with each statement type (e.g. your online mini-statement, mobile app statement, online statement and paper statement).
Which accounts can I see statements for in online and mobile banking?
You can view your full statements for current accounts, package accounts, saving accounts (including ISA) and credit cards within our online and mobile banking services.
In addition to this, within online banking a mini-statement is provided on the 'account summary' page as a quick reference to your 6 most recent transactions for these accounts, as well as for your mortgage and loan.