Your home may be repossessed if you do not keep up repayments on your mortgage.
Ulster Bank mortgages are available for over 18s.
Coronavirus: mortgage payment holiday
Mortgage payment holidays for customers impacted by Coronavirus
If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday.
Before you apply for a payment holiday
What is a mortgage payment holiday?
A payment holiday allows you to stop paying your mortgage for the agreed period of time and won’t have any negative impact on your credit rating.
Can I apply for a mortgage payment holiday?
You can apply for a mortgage payment holiday if:
- Your ability to pay your mortgage has been affected by Coronavirus.
- You’re up-to-date with all your monthly mortgage payments.
- You have consent from everyone named on the mortgage.
What does this mean for my mortgage payments?
A mortgage payment holiday allows you to take a break of up to 3 months from your mortgage payments. You will still need to make up these payments through the term of your mortgage. Please take a look at our important information below before applying.
Important information
Before you apply for a payment holiday you should ensure that you are fully aware of the impact on your mortgage.
- Although on a payment holiday, interest will continue to accrue which means you’ll pay back more over the full term of the mortgage.
- When your payment holiday ends, your monthly payments will increase. We will provide you an estimate of these prior to commencing the payment holiday.
- The term of your mortgage will not change.
- A payment holiday will not have any negative impact towards your credit rating.
- By requesting a payment holiday you are acting on behalf of all parties named on the mortgage.
Have you already missed a payment?
If you have already missed a payment visit our dedicate web page to help you understand the next steps.
How to apply for a payment holiday
Apply through the mobile app
Before applying please ensure you have read the Important information section above.
If you have other accounts with us, you can get access to our mobile app and contact us via the ‘Message us’ facility.
Once you're in the app, simply tap 'Help' at the bottom of the screen followed by 'Message us' and quote 'coronavirus mortgage' in your message.
Download the latest version of our apps
Get the App
App available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries. Mortgage-only customers are currently unable to get access to our mobile app.
Complete our online form
Before applying please ensure you have read the Important information section above.
- After your request has been submitted, you won't need to do anything else. Within 7 days we will email you to confirm when your payment holiday will take effect, and to give you an estimation of what your mortgage payment will increase to after the end of your holiday period. Please note that if you have a payment due in the next 7 days, we may not be able to amend this payment. We will confirm this after we’ve processed your request.
- If you are able to make your next payment we recommend that you do so as normal but we understand that in some circumstances that might not be possible so, where a payment request fails, we will contact you to offer further support.
Our colleagues in contact centres are working incredibly hard in difficult circumstances. Please only call us if it’s absolutely essential, this will allow us to focus on those customers who need us most at this time.
What else would you like to do today?
Sometimes you may want to make some changes to the terms we agreed at the start or maybe you just want to check your remaining balance on your mortgage.
The sections below explain how you can do a variety of common mortgage tasks.
My current deal is ending soon
If you are coming to the end of your current mortgage offer, or just simply reviewing your finances, we offer a clear and simple range of mortgage rates. Product fees may apply.
I would like to borrow more
If you are considering borrowing more on your mortgage, and already have a mortgage with us, we may be able to lend you up to 90% of your property’s value.
I want to move and keep my existing rate
If you are considering moving home you may be able to keep your existing rate up to your existing level of borrowings.
I would like to make an overpayment on my mortgage
There are two main ways to make an overpayment into your mortgage, either by making a lump sum payment or by making regular extra monthly overpayments.
Use our overpayment calculator to see how much you could save.
An early repayment charge may apply.
I would like to...
Check my mortgage balance
It may be possible to view your up to date mortgage balance by logging into Anytime banking.
Alternatively you can call our team on the number below:
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Make an overpayment on my mortgage
There are two main ways to make an overpayment into your mortgage, either by making a lump sum payment or by making regular extra monthly overpayments.
Use our overpayment calculator to see how much you could save by making either extra monthly payments or paying a lump sum to your capital repayment mortgage.
For fixed rate mortgages, an early repayment charge is due if you repay all or part of your mortgage before the end of the set fixed period. The charge is 3% of the amount repaid, however you can make an overpayment of up to £1,000 each year without any penalty.
There are no early repayment charges if you are on a tracker rate or a flexible variable rate mortgage.
If you wish to make an overpayment please call our team on the number below:
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Move house
As an existing mortgage customer, you may be able to take your mortgage deal with you to your new home. This is known as porting. Alternatively, you may prefer to choose a new deal for your mortgage.
If you want to find out more about your options, and which is right for you, book an appointment with one of our Mortgage Advisers.
Change the date my mortgage repayment is made
If you want to change the date that your mortgage repayment is made we could make the change within 5 working days.
Please call our team to change your mortgage payment account details on the number below.
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Change the account my mortgage repayment is taken from
If you want to change the account your mortgage Direct Debit comes from please complete the form and return it to:
Mortgage Direct Debit (PDF, 30KB)
Ulster Bank
Mortgage Centre
PO Box 1953
Cartsdyke Ave
Cartsburn East
Greenock
PA15 1ZA
If you have any questions or require assistance completing the direct debit form, please call our team on the number below:
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Request a redemption statement / final settlement letter
If you want to pay your mortgage off in full, or are in the process of remortgaging to another provider, you will need a redemption statement, sometimes this is also known as a final settlement letter.
This will typically contain your current mortgage balance, outstanding interest, daily rate of interest, early redemption fees and closure fees (if applicable). Your redemption statement is valid for 4 weeks from the issue date.
Please call our team to request this on the number below:
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Repay my mortgage in full
Please call our team to arrange repayment of your mortgage in full on the number below:
Phone: 0345 300 6086
Opening hours:
Mon-Fri 9am-5pm
Sat-Sun Closed
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Discuss my options as my home is in negative equity
If your home is in negative equity, you can contact your branch to discuss your options or contact our team on the number below:
Phone: 0345 301 6910
Opening hours:
Mon-Thu 9am-6.30pm
Fri 9am-6pm
Sat 9am-1pm
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Discuss my options as I'm having trouble paying my mortgage
The number one priority if you are having trouble paying your mortgage is to talk to us. Whether it is because of unemployment, sickness or any other reason, we are committed to acting fairly and finding the best solution.
You can be confident that your individual situation will be dealt with confidentially by specialised staff who will outline the best and most appropriate option for you.
Contact our team on the number below:
Phone: 0345 301 6910
Opening hours:
Mon-Thu 9am-6.30pm
Fri 9am-6pm
Sat 9am-1pm
Excluding public holidays
Calls may be recorded
Calls cost up to 10p per minute plus up to 16p connection charge from BT lines.
Calls from other networks may vary.
Use our mortgage calculators to find out how much you could borrow and find a mortgage to suit you. Also see you much you could save if you make an overpayment.
The Money Advice Service's monthly budget calculator can help you see how much you could trim your spending and start saving for your new home.
This link is to a non Ulster Bank website. Ulster Bank is not liable for the accuracy of the information provided on this website.
