Our Mobile App is available to customers with compatible iOS and Android devices and a UK or international mobile number in specific countries.
Coronavirus: loan support
If you are finding it difficult to pay your monthly loan repayment as a result of coronavirus, then you can ask for a 3 month loan repayment deferral which won’t impact your credit score.
Your payments will still accrue and you will need to repay the deferred payments including interest, within an agreed timescale after the deferment period. As interest does continue to be charged, this means that you could end up paying a higher amount per month than before the deferment period.
To apply, log into our mobile app, simply tap ‘Help’ at the bottom of the screen followed by ‘Message us’ and quote ‘coronavirus loan' in your message.
What is a 3 month loan repayment deferral?
We won't take repayments to your loan for 3 months. Your payments will accrue as arrears on the bank's systems and you will need to repay the repayments deferred including interest, within an agreed timescale after the deferment period.
Will taking a 3 month loan repayment deferral impact my credit score?
No, you don’t need to worry. If your loan repayments are up to date when requesting your deferral, we won't report negative data to the credit reference agencies provided you either repay the arrears in full at the end of the 3 months or agree a repayment plan with us and keep to that plan.
If you’ve agreed a loan repayment deferral with us after 1 March and before 9 April 2020, and your payments were up to date when you applied we’ll make sure that your credit file continues to show up to date. You don’t need to contact us, we’ll do this automatically for all requests.
I have several Ulster Bank loans, can I take a payment break on them all?
Yes - if these are all fixed rate personal loans and all your payments are up to date you can apply for a 3 month repayment deferral for each loan. You need to make a request for each loan you hold with us. If we can't agree the repayment deferral request (e.g. if already in arrears) we'll get in touch with you.
How long does it take to set up a loan repayment deferral and how will I know that my request has been accepted?
Once we have received your request, we will contact you within 5 working days with the outcome. Usually we will email you but we may also contact you by other means.
What information will I need to hand for my loan repayment deferral application?
You will need your 8 digit Personal Loan account number and 6 digit Personal Loan sort code to hand. You can find these in the Mobile App on your main account summary screen where the list of accounts held with us is displayed. Alternatively, it is also on your loan statements we issue to you each year.
What happens after the end of my 3 month loan payment deferral and when will I need to make up the loan repayments I’ve missed?
We will contact you in the last month before the end of the deferment period to agree next steps for your loan.
- If you are able to make your deferred repayments (known as arrears) in full at that time, no extra interest will be charged.
- If you are unable to make your defferred payments in full, and you were not in arrears at the time you applied for a deferral, we may agree with you to extend your loan in order to maintain your existing monthly repayment amount. We will charge additional interest if the loan term is extended, so you will pay more interest overall.
Make an overpayment
You can make overpayments to your loan at any time and this could shorten your loan term. We recommend that you contact us to discuss the impact of the extra payment.
Change your loan details
To change your personal details, the date your loan repayment is paid or the bank account that your loan is paid from, please get in touch and we will be able to help.
Borrow more from us
If you are thinking of borrowing more from us, we will ask if you want to keep or close your existing loan during the application process. We have borrowing options that could suit your needs.
Help to manage your money
We know that staying on track with your finances, so that you can plan for your future, can be tricky. We're here to help you to stay in control. Use our MoneySense page for hints and tips that might help.
